If you want to copy or move data between stores, use the clone feature instead. Cloning transfers data directly between stores without downloading or uploading files.If you need to restore data within the same store where BackupMaster is installed, you don’t need a ZIP file — use restore individual items or bulk restore directly from the app.ZIP import is only needed when neither option is available:
Lost store access — You can’t log into your Shopify admin or your store is inactive
Store was paused or closed — You previously exported your data and need to restore it into a new or reopened store
The BackupMaster app installed on the target store
1
Open the import tool
Open BackupMaster from your Shopify admin and click Import on the dashboard.
Import button on the BackupMaster dashboard
2
Upload and review the file
Select the ZIP file to import. BackupMaster analyzes the file and displays the data categories and item counts it contains.
Selecting a ZIP file for import
3
Select categories and confirm
Select the data categories you want to import and click Confirm.
Selecting categories to import from the ZIP file
4
Monitor progress
BackupMaster displays real-time progress. You can close the browser — the import continues in the background and you’ll receive a confirmation email when it finishes.
Can I import data from a different store's backup?
Yes. You can import a ZIP file exported from any BackupMaster-connected store into a different store.
Does importing overwrite existing data?
BackupMaster matches each item by ID first, then by handle. If a match is found, the existing item is updated. If no match is found, a new item is created.
