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Alternative access gives you a way to browse your backed-up data outside of Shopify. It’s an external portal with its own login, completely independent of your Shopify admin. You must set it up while you still have access to BackupMaster in your Shopify admin.

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When you need it

  • Store suspended or closed — Your backed-up data stays accessible through the portal.
  • Locked out of Shopify — Password issues, account disputes, or admin access revoked.
  • Team transitions — A store owner leaves and admin access needs to be sorted out.

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Activate the portal

1

Open BackupMaster in your Shopify admin

Go to Settings.
2

Start activation

Click Activate and Set Password.
Activate alternative access button in BackupMaster settings

The activation button in BackupMaster settings.

3

Register your account

Click Send to receive a registration email. Open the email and click the registration link to create a password for the portal.
Setting up a password for the alternative access portal

Create a password for the external portal.

4

Save your access link

Return to Settings in BackupMaster. Copy your data access link and save it somewhere secure.
Alternative access portal showing the data access link

Your unique data access link appears in settings after activation.

You’ll also receive the link by email.
The portal uses encrypted data transmission, email verification, and a password you set during activation.
If you uninstall BackupMaster, portal access continues only while your backup data exists. See Data retention for details on how long data is kept after uninstalling.

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Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.