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Set up alternative access so you can browse your backed-up data outside of Shopify. It’s an external portal with its own login, independent of your Shopify admin. Set it up while you still have access to BackupMaster in your Shopify admin.

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When you need it

  • Store suspended or closed — your backed-up data stays accessible through the portal.
  • Locked out of Shopify — password issues, account disputes, or revoked admin access.
  • Team transitions — a store owner leaves and admin access needs to be sorted out.

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Activate the portal

1

Open BackupMaster in your Shopify admin

Go to Settings.
2

Start activation

Select Activate and Set Password.
Activate alternative access button in BackupMaster settings

The activation button in BackupMaster settings.

3

Register your account

Select Send to receive a registration email. Open the email and select the registration link to create a password for the portal.
Setting up a password for the alternative access portal

Create a password for the external portal.

4

Save your access link

Return to Settings in BackupMaster. Copy your data access link and save it somewhere secure.
Alternative access portal showing the data access link

Your unique data access link appears in settings after activation.

You also receive the link by email.
The portal uses encrypted data transmission, email verification, and a password you set during activation.
If you uninstall BackupMaster, portal access continues only while your backup data exists. See Data retention for details on how long data is kept after uninstalling.