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BackupMaster stores your data in secure backup storage — that’s your primary backup. Exporting creates an additional copy on your local drive, giving you an extra layer of protection following the 3-2-1 backup rule (three copies of your data, on two different storage types, with one stored offsite). This is also useful if you plan to pause or close your store temporarily.
To transfer data between stores, use the clone feature instead — no need to download and re-import files.

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Export and download your backup

Prerequisites
  • A Pro plan or higher
  • At least one completed backup
1

Open BackupMaster and click Export

Open your Shopify admin, launch the BackupMaster app, and click Export on the dashboard.
Export button on the BackupMaster dashboard
2

Select Export Now

Select Export Now.
Export now option in the export menu
3

Choose what to export and start

Select the data types to include, choose Send download link via email, and click Start Export.
Export settings with email download option
4

Monitor progress

Monitor the progress on your dashboard. You don’t need to keep the app open — BackupMaster processes the export in the background and notifies you when it finishes.
Export progress indicator on the dashboard
5

Download from email

Check your email for the download link and save the ZIP file to your computer or external storage. The link expires after seven days.

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What the export file contains

Exports are delivered as ZIP archives in BackupMaster’s internal format containing the data types you selected. For large exports, the archive is split into multiple volumes of approximately 500 MB each. All volumes are delivered in the same email.

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Troubleshooting

Check your spam or junk folder. Verify that the email address on your account is correct.
Refresh the dashboard. If the issue continues, contact support at support@backupmaster.io.

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Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.