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How pricing works

BackupMaster pricing is based on your store’s average number of orders per month and the features you need. Order volume correlates closely with overall store activity and the amount of data BackupMaster needs to back up, making it a reliable way to match your plan to your store’s size. During installation, BackupMaster checks your store’s order volume over the past three months and recommends the most suitable plan. Plans that don’t match your order volume are disabled automatically. If your order count is temporarily higher than usual due to a store migration, contact us at support@backupmaster.io and we’ll help you select the right plan. The plan selection screen shows your average order volume alongside available plans, so you can choose confidently.
BackupMaster plan selection screen showing average order volume

BackupMaster plan selection screen showing average order volume

Every new installation starts with a 7-day free trial with full access to your selected plan’s features. Charges begin after the trial ends.

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Plans

BackupMaster offers three plan tiers. Each higher tier includes all features from the lower tiers, plus additional capabilities. For stores with higher order volumes, additional Plus plans are available. See the pricing page for details, or select a Plus plan directly in the app. Shopify handles all billing for BackupMaster. Prices are shown during plan selection and appear on your Shopify invoice. For more information, see Billing and payments.

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Exceeding your order limit

BackupMaster tracks your order volume automatically. If your store exceeds the plan limit for three consecutive months, you must upgrade to a plan that matches your current order volume. Pricing is tied to order volume, so your plan needs to reflect your store’s actual usage. Your backups continue running while you’re over the limit, so your data stays protected in the meantime. Upgrade as soon as the app notifies you. To upgrade, go to Settings > Subscription in the BackupMaster app and select a higher plan. Your plan is never upgraded automatically, so seasonal spikes won’t trigger unexpected charges.

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Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.