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How pricing works

BackupMaster pricing is based on your store’s average number of orders per month and the features you need. Order volume tracks closely with overall store activity and the amount of data BackupMaster backs up, so it’s a reliable way to match your plan to your store’s size. During installation, BackupMaster checks your store’s order volume over the past three months and recommends a plan. Plans that don’t match your order volume are disabled automatically. If your order count is temporarily higher than usual because of a store migration, contact us at support@backupmaster.io and we’ll help you pick the right plan. The plan selection screen shows your average order volume alongside the available plans, so you can choose with confidence.

BackupMaster plan selection screen showing average order volume

Every new installation starts with a 7-day free trial that includes full access to your selected plan’s features. Charges begin after the trial ends.

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Plans

BackupMaster offers three plan tiers. Each higher tier includes everything in the lower tiers, plus more. For stores with higher order volumes, additional Plus plans are available. For details, see the pricing page, or select a Plus plan directly in the app. Shopify handles all billing for BackupMaster. Prices appear during plan selection and on your Shopify invoice. For more information, see Billing and payments.

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Exceeding your order limit

BackupMaster tracks your order volume automatically. If your store exceeds the plan limit for three consecutive months, upgrade to a plan that matches your current order volume. Pricing is tied to order volume, so your plan needs to reflect your store’s actual usage. Your backups keep running while you’re over the limit, so your data stays protected in the meantime. Upgrade as soon as the app notifies you. To upgrade, go to Settings > Subscription in the BackupMaster app and select a higher plan. Your plan is never upgraded automatically, so seasonal spikes don’t trigger unexpected charges. If you have questions, contact support at support@backupmaster.io.