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To cancel BackupMaster, uninstall the app from your Shopify store. There’s no separate cancellation step.
Prerequisites
  • You’re the store owner or a staff member with permission to manage apps.
1

Open your Shopify admin settings

Go to Settings > Apps and sales channels in your Shopify admin.
2

Uninstall BackupMaster

Find BackupMaster in the list and select Uninstall.
Uninstalling BackupMaster from Shopify Apps and sales channels

Uninstalling BackupMaster from Shopify Apps and sales channels

What happens after you uninstall

  • Billing: Shopify cancels future charges immediately. Any pending charges already incurred still apply.
  • Backup data: Your data is kept for a limited time, then permanently deleted. For details, see Data retention.
  • Store code: BackupMaster doesn’t inject code into your store, so there’s nothing to clean up.
If you have questions, contact support at support@backupmaster.io.