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To cancel BackupMaster, uninstall the app from your Shopify store. There’s no separate cancellation step.
Prerequisites
  • You’re the store owner or a staff member with permission to manage apps.
1

Open your Shopify admin settings

Go to Settings > Apps and sales channels in your Shopify admin.
2

Uninstall BackupMaster

Find BackupMaster in the list and select Uninstall.

Uninstalling BackupMaster from Shopify Apps and sales channels

What happens after you uninstall

  • Billing: Shopify cancels future charges immediately. Any pending charges already incurred still apply.
  • Backup data: Your data is kept for a limited time, then permanently deleted. For details, see Data retention.
  • Store code: BackupMaster doesn’t inject code into your store, so there’s nothing to clean up.
If you have questions, contact support at support@backupmaster.io.