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If you operate in the EU or handle data from EU residents, the following describes how BackupMaster processes personal data.

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Data controller and processor roles

You remain the data controller for your customers’ personal data. BackupMaster acts as a data processor and processes data only as needed to deliver the backup service.

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Data Processing Agreement (DPA)

The Data Processing Addendum covers how BackupMaster processes personal data on your behalf.

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Personal data in backups

Backups may contain personal data such as customer names, emails, and order details. This data is encrypted at rest with AES-256 and in transit with TLS. For details on how BackupMaster secures your data, see Security overview.

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Data deletion on uninstall

When you uninstall BackupMaster, your backup data is permanently deleted after a retention period. See Data retention for details.

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Right to erasure

For data deletion requests related to the GDPR right to erasure, contact support at support@backupmaster.io. The team can help you address specific deletion requests within your backup storage.