Skip to main content
If you operate in the EU or handle data of EU residents, the following applies to how BackupMaster processes personal data.

​
Data controller and processor roles

You remain the data controller for your customers’ personal data. BackupMaster acts as a data processor, processing data only as needed to deliver the backup service.

​
Data Processing Agreement (DPA)

The Data Processing Addendum covers how BackupMaster processes personal data on your behalf.

​
Personal data in backups

Backups may contain personal data such as customer names, emails, and order details. This data is encrypted at rest using AES-256 encryption and in transit using TLS. For full details on how BackupMaster secures your data, see Security overview.

​
Data deletion on uninstall

When you uninstall BackupMaster, your backup data is permanently deleted after a retention period. See Data retention for details.

​
Right to erasure

For any data deletion requests related to GDPR right to erasure, contact support at support@backupmaster.io. The team can help you address specific data deletion requests within your backup storage.

​
Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.