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You can change your BackupMaster plan at any time. Open the BackupMaster app in your BigCommerce admin, go to Settings > Subscription, and select a different plan.

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Upgrading

When you upgrade, your new plan takes effect immediately. The full price of the new plan is charged on your next billing date. BackupMaster tracks your order volume automatically. If your store exceeds your plan’s limit for three consecutive months, you must upgrade to a plan that matches your current order volume. See Plans and pricing for details.

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Downgrading

When you downgrade, your new plan takes effect immediately. The full price of the new plan is charged on your next billing date. You can only downgrade to a plan that supports your store’s current order volume. If your store processes more orders than a lower plan allows, that plan won’t be available. Your backed-up data is preserved when you downgrade, but you lose access to features not included in the lower plan.

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Canceling

To cancel BackupMaster, uninstall the app from your BigCommerce store. See Cancel your subscription for details.

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Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.