Skip to main content
You can change your BackupMaster plan at any time. Open the BackupMaster app in your BigCommerce admin, go to Settings > Subscription, and select a different plan.

​
Upgrade your plan

When you upgrade, your new plan takes effect immediately. Paddle doesn’t prorate charges — the full price of the new plan is billed on your next billing date. BackupMaster tracks your order volume automatically. If your store exceeds your plan’s limit for three consecutive months, you need to upgrade to a plan that matches your current order volume. For details, see Plans and pricing.

​
Downgrade your plan

When you downgrade, your new plan takes effect immediately. Paddle doesn’t prorate charges or issue credits for unused time on your previous plan. You can only downgrade to a plan that supports your store’s current order volume. If your store processes more orders than a lower plan allows, that plan isn’t available. Your backed-up data is preserved when you downgrade, but you lose access to features that aren’t included in the lower plan.

​
Cancel your subscription

To cancel BackupMaster, uninstall the app from your BigCommerce store. For details, see Cancel your subscription.

​
Need help?

If you have questions or need help, contact support at support@backupmaster.io.