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BackupMaster stores your data in secure backup storage — that’s your primary backup. Uploading to Google Drive creates an additional cloud copy, giving you an extra layer of protection following the 3-2-1 backup rule (three copies of your data, on two different storage types, with one stored offsite). This is also useful if you plan to pause or close your store temporarily.
To transfer data between stores, use the clone feature instead — no need to download and re-import files.

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Upload your backup to Google Drive

Prerequisites
  • A Pro plan or higher
  • At least one completed backup
  • A Google account with available Drive storage
1

Open BackupMaster and click Export

Open the BackupMaster app in your BigCommerce admin and click Export on the dashboard.
2

Select Export Now

Select Export Now.
3

Choose what to export and select Google Drive

Select the data types to include and choose Add to Google Drive as the delivery method.
4

Connect your Google Drive account

Connect your Google Drive account when prompted. Make sure you select the permission checkbox so BackupMaster can create and upload files to your Drive.
5

Start and monitor the export

Click Start Export. Monitor the progress on your dashboard — you don’t need to keep the app open. Once the upload finishes, verify that the backup file appears in your Google Drive.
You can download the file from Google Drive to local or external storage at any time.

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Folder structure in Google Drive

BackupMaster creates a folder in your Google Drive based on your store name. Each export gets its own date folder: 
storename-backup/
├── 2026-03-01/
│   └── storename-export-20260301120000.zip
├── 2026-03-15/
│   └── storename-export-20260315120000.zip
└── ...
Older exports are automatically deleted according to your configured retention policy.

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Change or disconnect your Google Drive account

To switch to a different Google Drive account, open the export settings in BackupMaster and disconnect the current account. Then reconnect with the new Google account and grant the required permission.

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Permissions and security

BackupMaster requests permission to create and manage files in your Drive. It can only access the folder it creates — it cannot read or modify your other files. The connection uses Google’s OAuth 2.0 authentication, and you can revoke access at any time from your Google account settings.

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Troubleshooting

Make sure you select the permission checkbox during the authentication flow. Try a different browser if the issue continues.
Check your storage at drive.google.com/settings/storage. Free up space or upgrade your Google storage plan, then retry the export.
Refresh the dashboard. If the issue continues, contact support at support@backupmaster.io.

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Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.