What BackupMaster backs up, restores, and clones for BigCommerce - BackupMaster Documentation

Knowing exactly what’s protected helps you prepare for data loss, store migrations, and disaster recovery. BackupMaster covers the core business data that keeps your BigCommerce store running — products, customers, orders, themes, and more. The table below shows every data type BackupMaster backs up and whether it can be restored or cloned.

Supported data types

Data type	Backup	Restore	Clone
Products
Categories
Brands
Pages
Blog posts
Customers
Price lists
Redirects			-
Shared options		-	-
Shared modifiers		-	-
Themes		-	-
Gift certificates		-	-
Orders		-	-

Products include variants, images, options, modifiers, reviews, bulk pricing, custom fields, and videos (links to the video, not the source video file). Orders are backed up and can be exported for reporting and record-keeping. BigCommerce limits updating existing orders, so BackupMaster does not support restoring or cloning orders.

Unsupported data types

The following items aren’t currently backed up. Some are inaccessible due to BigCommerce API limitations, others are managed by third-party services, and some haven’t been prioritized yet. This list changes over time as we expand coverage.

Option sets
301 redirects
Store settings (logos, branding, email templates)
Third-party apps and their data
Shipping data
Widgets
Theme customizations (changes made through the theme editor)
Blueprint (legacy) themes
Email subscribers
Scripts (including Script Manager)
Digital product files (for example, downloadable products)

Request a new data type

We’re continuously expanding the list of data types BackupMaster supports. If you need coverage for a data type that isn’t listed above, let us know at support@backupmaster.io. Requests are prioritized based on customer demand and platform API availability.

Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.

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