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This tutorial teaches you how to set up BackupMaster on your BigCommerce store and run your first backup. By the end, your store will have automatic daily backups running.
Before you start:
  • An active BigCommerce store
  • A BigCommerce account with permission to install apps

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Step 1: Install BackupMaster

Open the BigCommerce App Store, search for BackupMaster, and click Install. BigCommerce displays a permissions screen listing every data type BackupMaster needs to access — you grant all permissions at once as part of the install process. BackupMaster uses these permissions to read your store data for backups and write to it during restores. After approval, BigCommerce redirects you to the BackupMaster dashboard.

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Step 2: Choose a plan

Each plan tier supports a different order volume range and includes different features. Review the available plans, select one that fits your order volume and feature needs, and complete checkout through Paddle.
BackupMaster plan selection screen with order volume indicator
BackupMaster includes a 7-day free trial.
For a detailed breakdown of features and pricing, see Plans and pricing.

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Step 3: Run your first backup

BackupMaster begins pulling data from the BigCommerce API as soon as you activate a plan. Open the BackupMaster dashboard and check the progress indicator to track the backup.
Initial backup progress indicator on the BackupMaster dashboard
Backup time depends on the size of your store. Small stores finish in minutes. Stores with thousands of products can take a few hours. You can close the app and continue working in BigCommerce while the backup runs. BackupMaster sends you an email when it finishes. After the initial backup, BackupMaster runs a backup once every 24 hours automatically, capturing only items that changed since the previous run. For details on backup scheduling and manual backups, see How backups work.

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Step 4: Browse your backed-up data

Once the initial backup completes, open the BackupMaster dashboard and select a data category such as Products.
Backup storage dashboard showing data categories
Click any item from the list to view its version history.
Selecting a product from the backed-up items list
The version history screen shows a side-by-side comparison of the backed-up version and the live store version. From here, you can also restore the item to a previous version.
Version history showing each saved version of the item over time
For more on navigating your backup data, see Viewing backed-up items.

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Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.

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Next steps

You’ve installed BackupMaster, chosen a plan, and completed your first backup. Your store is now backed up automatically every 24 hours.

Restore individual items

Accidentally deleted a product or made unwanted changes to a theme? Roll back to a previous version.

Restore items in bulk

Recover from a bulk edit gone wrong or roll back an entire data category at once.

Export and download backups

Download your backup data to your device or upload it to Google Drive.

Clone data to another store

Set up a staging store, migrate to a new store, or copy data to another BigCommerce store.