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How pricing works

BackupMaster pricing is based on your store’s average number of orders per month and the features you need. Order volume correlates closely with overall store activity and the amount of data BackupMaster needs to back up, making it a reliable way to match your plan to your store’s size. During setup, BackupMaster checks your store’s order volume over the past three months and recommends the most suitable plan. Plans that don’t match your order volume are disabled automatically. If your store is new and has no order history, all plans are available for selection. If your order count is temporarily higher than usual due to a store migration, contact us at support@backupmaster.io and we’ll help you select the right plan. Every new installation starts with a 7-day free trial with full access to your selected plan’s features. Charges begin after the trial ends.

Plans

BackupMaster offers three plan tiers. Each higher tier includes all features from the lower tiers, plus additional capabilities.
FeatureEssentialsProPlus
Monthly order limit3006001,500
Monthly price$9$39$79
Daily automated backups
Individual & bulk restore
Version history & comparison
1-year data retention
External portal access
Data export (ZIP/email)-
Google Drive upload-
Store-to-store transfer-
Audit logs--
Priority support--
For stores with higher order volumes, additional Plus plans are available. See the pricing page for details, or select a Plus plan directly in the app. Paddle handles all billing for BackupMaster on BigCommerce. For more information, see Billing and payments.

Exceeding your order limit

BackupMaster tracks your order volume automatically. If your store exceeds the plan limit for three consecutive months, the app will prompt you to upgrade. Your backups continue running normally while you’re over the limit — BackupMaster does not stop protecting your data. However, you should upgrade to ensure your plan matches your store’s needs. To upgrade, go to Settings > Subscription in the BackupMaster app and select a higher plan. Your plan is never upgraded automatically, so seasonal spikes won’t trigger unexpected charges.

Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.