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Alternative access gives you a way to browse your backed-up data outside of BigCommerce. It’s an external portal with its own login, completely independent of your BigCommerce admin. You must set it up while you still have access to BackupMaster in your BigCommerce admin.

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When you need it

  • Store suspended or closed — Your backed-up data stays accessible through the portal.
  • Locked out of BigCommerce — Password issues, account disputes, or admin access revoked.
  • Team transitions — A store owner leaves and admin access needs to be sorted out.

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Activate the portal

1

Open BackupMaster in your BigCommerce admin

Go to Settings.
2

Start activation

Click Activate and Set Password.
3

Register your account

Click Send to receive a registration email. Open the email and click the registration link to create a password for the portal.
4

Save your access link

Return to Settings in BackupMaster. Copy your data access link and save it somewhere secure.You’ll also receive the link by email.
The portal uses encrypted data transmission, email verification, and a password you set during activation.
If you uninstall BackupMaster, portal access continues only while your backup data exists. See Data retention for details on how long data is kept after uninstalling.

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Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.