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Export your backed-up BigCommerce data as a ZIP archive you can download to your computer or external storage. BackupMaster stores your data in secure backup storage — that’s your primary backup. Exporting creates an additional copy on your local drive, adding a layer of protection that follows the 3-2-1 backup rule (three copies of your data, on two different storage types, with one stored offsite). It’s also useful if you plan to pause or close your store temporarily.
To transfer data between stores, use the clone feature instead — no need to download and re-import files.

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Export and download your backup

Prerequisites
  • A Pro plan or higher
  • At least one completed backup
1

Open BackupMaster and select Export

Open the BackupMaster app in your BigCommerce admin and select Export on the dashboard.
2

Select Export Now

Select Export Now.
3

Choose what to export and start

Select the data types to include, choose Send download link via email, and select Start Export.
4

Monitor progress

Monitor the progress on your dashboard. You don’t need to keep the app open — BackupMaster processes the export in the background and notifies you when it finishes.
5

Download from email

Check your email for the download link and save the ZIP file to your computer or external storage. The link expires after seven days.

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What the export file contains

Exports come as ZIP archives in BackupMaster’s internal format and include the data types you selected. For large exports, the archive is split into multiple volumes of about 500 MB each. All volumes arrive in the same email.

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Troubleshooting

Check your spam or junk folder. Verify that the email address on your account is correct.
Refresh the dashboard. If the issue continues, contact support at support@backupmaster.io.