Restore a single BigCommerce item

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Restore a single item

1

Open backup storage

Open BackupMaster from your BigCommerce admin, select Backup Storage from the dashboard, and choose the data category that contains your item (for example, Products, Themes, or Customers).

2

Locate the item

Search for the item by name, then select it to view its backed-up versions.

3

Review version differences

The comparison view shows your current live data on the left and the backed-up version on the right. Use the dropdown to switch between backup versions and find the one you need. Each version shows its capture date and time — pick the backup closest to (but before) the unwanted change.

4

Start the restore

Select the version you want, then select Restore to this version.

5

Confirm and verify

Confirm the restore in the dialog. BackupMaster shows a success message when it finishes. Individual restores typically complete in seconds.

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How restoring affects your live data

1. Match by ID — BackupMaster looks for the item by its unique BigCommerce ID. If it finds one, it updates the existing item.
2. Match by handle — if no ID match exists (for example, the item was deleted and recreated), BackupMaster matches by handle (URL slug) and updates that item.
3. Create new — if neither ID nor handle matches, BackupMaster creates a new item from the backup.

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Troubleshooting