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BackupMaster lets you restore supported items from your backup storage to a previous version. A side-by-side comparison view shows exactly what will change before you confirm, so you can verify the data first.
Prerequisites
  • At least one completed backup in your backup storage
  • The item must belong to a restorable category

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Restore a single item

1

Open backup storage

Open BackupMaster from your BigCommerce admin, select Backup Storage from the dashboard, and choose the data category that contains your item (for example, Products, Themes, or Customers).
Backup storage dashboard with data categories

Backup storage dashboard with data categories

2

Locate the item

Search for the item by name, then click it to view its backed-up versions.
Selecting a specific product to restore

Selecting a specific product to restore

3

Review version differences

The comparison view displays your current live data on the left and the backed-up version on the right. Use the dropdown to switch between backup versions and find the one you need. Each version shows its capture date and time — pick the backup closest to (but before) the unwanted change.
Compare and restore interface showing version differences

Compare and restore interface showing version differences

4

Start the restore

Select the version you want and click Restore to this version.
Restore product button to initiate restoration

Restore product button to initiate restoration

5

Confirm and verify

Confirm the restore in the dialog. BackupMaster displays a success message once it completes. Individual restores typically finish in seconds.
Successful restoration confirmation message

Successful restoration confirmation message

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How restoring affects your live data

BackupMaster uses a matching process for each item:
  1. Match by ID — looks for the item using its unique BigCommerce ID. If found, it updates the existing item.
  2. Match by handle — if no ID match exists (for example, the item was deleted and recreated), matches by the handle (URL slug) and updates that item.
  3. Create new — if neither ID nor handle matches, creates a new item from the backup.

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Troubleshooting

A bulk operation (restore, export, or backup) is likely running. Wait for it to finish, then try again.
Retry the restore. If the problem continues, contact support at support@backupmaster.io.
Theme customizations made through the BigCommerce theme editor aren’t included in backups. This is a BigCommerce API limitation. Reapply customizations manually after restoring.

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Need help?

If you have questions or need assistance, the support team is here to help. Reach out at support@backupmaster.io.