> ## Documentation Index
> Fetch the complete documentation index at: https://docs.backupmaster.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Export and download a Shopify backup

> Export your backed-up Shopify data and download it as a ZIP archive to your computer or external storage.

BackupMaster stores your data in secure backup storage — that's your primary backup. Exporting creates an additional copy on your local drive, giving you an extra layer of protection following the **3-2-1 backup rule** (three copies of your data, on two different storage types, with one stored offsite). This is also useful if you plan to pause or close your store temporarily.

<Note>
  To transfer data between stores, use the [clone feature](/shopify/cloning/clone-store-data-to-another-store) instead — no need to download and re-import files.
</Note>

## Export and download your backup

<Info>
  **Prerequisites**

  * A **Pro plan** or higher
  * At least one completed backup
</Info>

<Steps>
  <Step title="Open BackupMaster and click Export">
    Open your Shopify admin, launch the **BackupMaster** app, and click **Export** on the dashboard.

    <Frame caption="Export button on the BackupMaster dashboard">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/dEay6gW6kzwXNrwK/images/shopify/exporting-and-downloading/export-button.jpg?fit=max&auto=format&n=dEay6gW6kzwXNrwK&q=85&s=bde930bf63aff4d38ce3afbd15ecff83" alt="Export button on the BackupMaster dashboard" width="1200" height="740" data-path="images/shopify/exporting-and-downloading/export-button.jpg" />
    </Frame>
  </Step>

  <Step title="Select Export Now">
    Select **Export Now**.

    <Frame caption="Export now option in the export menu">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/dEay6gW6kzwXNrwK/images/shopify/exporting-and-downloading/export-now.jpg?fit=max&auto=format&n=dEay6gW6kzwXNrwK&q=85&s=e4bafd01f634e0d1ebed58775788c6b9" alt="Export now option in the export menu" width="1200" height="800" data-path="images/shopify/exporting-and-downloading/export-now.jpg" />
    </Frame>
  </Step>

  <Step title="Choose what to export and start">
    Select the data types to include, choose **Send download link via email**, and click **Start Export**.

    <Frame caption="Export settings with email download option">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/dEay6gW6kzwXNrwK/images/shopify/exporting-and-downloading/export-settings.jpg?fit=max&auto=format&n=dEay6gW6kzwXNrwK&q=85&s=118df1d21b840ce3fc885df23e91af7f" alt="Export settings with email download option" width="1200" height="800" data-path="images/shopify/exporting-and-downloading/export-settings.jpg" />
    </Frame>
  </Step>

  <Step title="Monitor progress">
    Monitor the progress on your dashboard. You don't need to keep the app open — BackupMaster processes the export in the background and notifies you when it finishes.

    <Frame caption="Export progress indicator on the dashboard">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/dEay6gW6kzwXNrwK/images/shopify/exporting-and-downloading/export-progress.jpg?fit=max&auto=format&n=dEay6gW6kzwXNrwK&q=85&s=ef656c6cc664f83d58094770b3c55fbd" alt="Export progress indicator on the dashboard" width="1200" height="800" data-path="images/shopify/exporting-and-downloading/export-progress.jpg" />
    </Frame>
  </Step>

  <Step title="Download from email">
    Check your email for the download link and save the ZIP file to your computer or external storage. The link expires after **seven days**.
  </Step>
</Steps>

## What the export file contains

Exports are delivered as ZIP archives in BackupMaster's internal format containing the data types you selected. For large exports, the archive is split into multiple volumes of approximately **500 MB** each. All volumes are delivered in the same email.

## Troubleshooting

<AccordionGroup>
  <Accordion title="No email received">
    Check your spam or junk folder. Verify that the email address on your account is correct.
  </Accordion>

  <Accordion title="Download link expired">
    Start a new export if the seven-day window has passed.
  </Accordion>

  <Accordion title="Export stuck">
    Refresh the dashboard. If the issue continues, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>
</AccordionGroup>

## Need help?

If you have questions or need assistance, the support team is here to help. Reach out at [support@backupmaster.io](mailto:support@backupmaster.io).