> ## Documentation Index
> Fetch the complete documentation index at: https://docs.backupmaster.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds for Shopify

> How to request a refund for BackupMaster on Shopify and answers to common billing questions.

## Request a refund

To request a refund, email [support@backupmaster.io](mailto:support@backupmaster.io) with your Shopify store URL, the charge you'd like refunded, and the reason for your request. We typically respond within a few hours on business days.

## Need help?

If you have questions or need assistance, the support team is here to help. Reach out at [support@backupmaster.io](mailto:support@backupmaster.io).