# Set up alternative access for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/alternative-access/set-up-alternative-access

Set up BackupMaster's external portal so you can access your backed-up data even if you lose access to your BigCommerce admin.

Set up alternative access so you can browse your backed-up data outside BigCommerce. It's an external portal with its own login, independent of your BigCommerce admin. You need to set it up while you still have access to BackupMaster in your BigCommerce admin.

## When you need it

* **Store suspended or closed** — your backed-up data stays accessible through the portal.
* **Locked out of BigCommerce** — password issues, account disputes, or revoked admin access.
* **Team transitions** — a store owner leaves and admin access needs to be reassigned.

## Activate the portal

<Steps>
  <Step title="Open BackupMaster in your BigCommerce admin">
    Go to **Settings**.
  </Step>

  <Step title="Start activation">
    Select **Activate and Set Password**.
  </Step>

  <Step title="Register your account">
    Select **Send** to receive a registration email. Open the email and select the registration link to create a password for the portal.
  </Step>

  <Step title="Save your access link">
    Return to **Settings** in BackupMaster. Copy your data access link and save it somewhere secure.

    You also receive the link by email.
  </Step>
</Steps>

The portal uses encrypted data transmission, email verification, and the password you set during activation.

<Warning>
  If you uninstall BackupMaster, portal access continues only while your backup data exists. See [Data retention](/bigcommerce/backups/how-backups-work#data-retention) for details on how long data is kept after uninstalling.
</Warning>


# How BigCommerce backups work
Source: https://docs.backupmaster.io/bigcommerce/backups/how-backups-work

Learn how BackupMaster protects your BigCommerce store by tracking changes, saving versions, and retaining your data.

BackupMaster backs up your BigCommerce store by pulling data through the BigCommerce API, saving each item individually, and tracking changes over time. Every backed-up item has its own version history, so you can see what changed, when it changed, and restore a previous version if you need to.

## The initial backup

When you install BackupMaster and select a plan, the app runs an initial backup of your store. It pulls every [supported item](/bigcommerce/coverage/what-backupmaster-backs-up-restores-and-clones) — products, categories, themes, pages, and more — and saves each one as its first version in backup storage. This creates a restore point for all your store data.

<Frame>
  <img alt="Initial backup in progress showing per-category status" />
</Frame>

Wait for the initial backup to finish before you [clone data to another store](/bigcommerce/cloning/clone-store-data-to-another-store) or restore to that point. Both features depend on having a completed backup to work from.

How long the initial backup takes depends on your store's size and BigCommerce's API rate limits. A small store can finish in minutes; a large store with thousands of products can take several days. Backups run in the background and don't affect your store's performance, so you can close the browser tab while one runs — BackupMaster sends an email when it finishes. The initial backup establishes a baseline; from then on, BackupMaster only needs to track what changed.

<Info>
  BackupMaster can only back up data from the point of installation onward. Data that existed before installation but was changed or deleted before the initial backup completed cannot be recovered.
</Info>

## Automatic daily backups

After the initial backup finishes, BackupMaster runs an automatic daily backup. Instead of pulling your entire store again, it requests only the data that changed since the last backup. For each changed item, the app compares the BigCommerce version with the version already in storage. If the item is different, BackupMaster saves it as a new version.

For example, if you update a product's price, the next backup detects the change and saves the updated product as a new version. Over time, this builds a complete version history for each item.

You can also run a backup manually at any time with the **Backup Now** button on the dashboard. Manual backups use the same change detection as automatic ones. Run one before a major change like an import or a bulk edit to give yourself a recent restore point to fall back on.

<Frame>
  <img alt="Dashboard showing latest backup time and next auto backup countdown" />
</Frame>

BackupMaster assigns a daily backup time when you install the app. On the Plus plan, you can set a custom backup time in **Settings**. On the Essentials and Pro plans, contact support at [support@backupmaster.io](mailto:support@backupmaster.io) with your preferred time and time zone.

## Version history

Every item that BackupMaster backs up has its own version history. Each time a backup detects a change to an item, BackupMaster saves the item's current state as a new version. If the item hasn't changed, no new version is created. Over time, this builds a timeline of versions for each item individually.

```mermaid theme={null}
flowchart LR
  A["Day 1<br>Product created<br>Version 1"] --> B["Day 2<br>No changes"] --> C["Day 3<br>Price changed<br>Version 2"] --> D["Day 4<br>No changes"]
```

Backups run every day, but BackupMaster only saves a new version when something changed. Days without changes don't add a version — this keeps version history clean, and each version represents an actual change.

To view an item's version history, open the BackupMaster app, go to **Backup Storage**, and select a category. Select any item to see its versions. The comparison view shows the current live data on the left and the backed-up version on the right, with a dropdown to switch between versions. You can [restore a supported item](/bigcommerce/restores/restore-a-single-item) to a previous version directly from this view.

<Frame>
  <img alt="Side-by-side comparison of current and backed-up product versions with version dropdown" />
</Frame>

For step-by-step instructions on browsing and comparing versions, see [View and browse backed-up BigCommerce data](/bigcommerce/backups/view-and-browse-backed-up-data). You can also [export your backups](/bigcommerce/exports-and-imports/export-and-download-a-backup) or [clone data to another store](/bigcommerce/cloning/clone-store-data-to-another-store) for staging or migration.

## Restore points

Each backup creates a restore point — a snapshot of your store data at that moment. You can restore any item to any captured version within the retention window. As backups accumulate, each item builds its own timeline of versions, so you have more points to choose from.

<Frame>
  <img alt="Bulk restore view showing available restore points to choose from" />
</Frame>

## Data retention

All plans include one-year retention for backup versions. You can restore any item to any version captured within the past year. BackupMaster automatically removes versions older than one year.

After you uninstall BackupMaster, your Paddle subscription is canceled automatically. Your backup data is kept for seven days and then permanently deleted from BackupMaster's servers. Deleted data can't be recovered.

## Store performance and API rate limits

BackupMaster connects to your store through the BigCommerce API only. It doesn't inject any code into your storefront, so your page load times and customer experience aren't affected.

BigCommerce enforces API rate limits that control how frequently any app can send requests. BackupMaster stays within these limits automatically. A few factors affect how long backups and restores take:

* Each item (product, page, category) requires one or more API calls.
* Products with many images need multiple calls each.
* Stores with thousands of items need thousands of API calls over time.

If backup progress looks stuck, BackupMaster is most likely processing items that require many API calls, such as products with hundreds of images. Wait for the completion email before assuming there's a problem. If no progress shows for more than two hours, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# View and browse backed-up BigCommerce data
Source: https://docs.backupmaster.io/bigcommerce/backups/view-and-browse-backed-up-data

Browse, search, and compare backed-up versions of your BigCommerce store data.

BackupMaster stores every version of your backed-up items so you can browse, search, and compare them against your live store data. Use backup storage to track changes over time or find the right version before you restore.

<Info>
  **Prerequisites**

  * At least one completed backup
</Info>

## Browse and compare versions

<Steps>
  <Step title="Open backup storage">
    Open the BackupMaster app in your BigCommerce admin and find the **Backup Storage** section on the dashboard. The dashboard shows each data category with item counts.

    <Frame>
      <img alt="Backup storage dashboard showing data categories" />
    </Frame>
  </Step>

  <Step title="Search and browse items">
    Select a category such as **Products** or **Pages**, then type a search term in the search bar to find a specific item. Select an item to view its backed-up versions.

    <Frame>
      <img alt="Selecting a product from the backed-up items list" />
    </Frame>
  </Step>

  <Step title="Compare versions">
    When you select an item, the comparison view opens. The live store version appears on the left and the backed-up version appears on the right. Review the differences between versions, select the version you want to restore, and select **Restore to this version**.

    <Frame>
      <img alt="Comparison view showing differences between current and backed-up versions" />
    </Frame>
  </Step>
</Steps>

## Next steps

* [Restore individual items](/bigcommerce/restores/restore-a-single-item)
* [Restore items in bulk](/bigcommerce/restores/restore-items-in-bulk)
* [Export and download backups](/bigcommerce/exports-and-imports/export-and-download-a-backup)


# Agencies and BigCommerce partners
Source: https://docs.backupmaster.io/bigcommerce/billing-and-plans/agencies-and-bigcommerce-partners

How agencies and BigCommerce partners can use BackupMaster across client stores, including billing, access, and multi-store pricing.

## Managing client stores

Each client store needs its own BackupMaster installation. Billing runs through Paddle using the payment method provided during each store's setup. Make sure your client is aware of the subscription and has the information they need to manage it. To install and manage BackupMaster on behalf of the store owner, you need store admin access with app management permissions.

## Multi-store pricing

If you manage many client stores, we can offer multi-store pricing. Contact us at [support@backupmaster.io](mailto:support@backupmaster.io) to learn more.


# Billing and payments for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/billing-and-plans/billing-and-payments

How BackupMaster billing works on BigCommerce, including Paddle payments, invoices, and free trials.

All BackupMaster billing on BigCommerce runs through [Paddle](https://www.paddle.com/). Paddle handles subscriptions, invoicing, and tax calculations separately from your BigCommerce billing. You don't need to set up anything in BigCommerce for payments.

## Billing cycle

Your subscription renews **monthly** through Paddle. The cycle starts when your 7-day free trial ends. Paddle sends invoices to your email automatically after each billing cycle.

If you haven't received an invoice, check your spam or junk folder. You can also contact support at [support@backupmaster.io](mailto:support@backupmaster.io) for a copy.

## Free trial

Every new installation starts with a **7-day free trial** with full access to your selected plan's features. Charges begin after the trial ends. If you uninstall BackupMaster before the trial ends, no charges apply.

## Changing plans mid-cycle

You can change your plan at any time. Paddle doesn't prorate charges or credits when you upgrade or downgrade — the new plan price applies on your next billing date. For details, see [Manage your subscription](/bigcommerce/billing-and-plans/manage-your-subscription).

## Charges after uninstalling

Uninstalling BackupMaster cancels your Paddle subscription and all future charges immediately. The current billing cycle still applies — charges already incurred aren't reversed. If you think a charge is incorrect, see [Refunds](/bigcommerce/billing-and-plans/refunds).


# Cancel your BigCommerce subscription
Source: https://docs.backupmaster.io/bigcommerce/billing-and-plans/cancel-your-subscription

How to cancel your BackupMaster subscription by uninstalling the app from BigCommerce, and what happens to your data and billing.

To cancel BackupMaster, uninstall the app from your BigCommerce store. There's no separate cancellation step.

<Info>
  **Prerequisites**

  * You must be the store owner or a staff member with permission to manage apps
</Info>

<Steps>
  <Step title="Open your BigCommerce admin">
    Go to **Apps** in the left menu.
  </Step>

  <Step title="Uninstall BackupMaster">
    Find BackupMaster in your installed apps list and select **Uninstall**.
  </Step>
</Steps>

## What happens after you uninstall

* **Billing:** Your Paddle subscription is canceled automatically. Any pending charges already incurred still apply.
* **Backup data:** Your data is kept for 7 days, then permanently deleted. See [Data retention](/bigcommerce/backups/how-backups-work#data-retention) for details.
* **Store code:** BackupMaster doesn't inject code into your store, so there's nothing to clean up.

## Need help?

If you have questions or need help, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# Manage your BigCommerce subscription
Source: https://docs.backupmaster.io/bigcommerce/billing-and-plans/manage-your-subscription

How to upgrade, downgrade, or change your BackupMaster plan on BigCommerce.

You can change your BackupMaster plan at any time. Open the BackupMaster app in your BigCommerce admin, go to **Settings** > **Subscription**, and select a different plan.

## Upgrade your plan

When you upgrade, your new plan takes effect immediately. Paddle doesn't prorate charges — the full price of the new plan is billed on your next billing date.

BackupMaster tracks your order volume automatically. If your store exceeds your plan's limit for three consecutive months, you need to upgrade to a plan that matches your current order volume. For details, see [Plans and pricing](/bigcommerce/billing-and-plans/plans-and-pricing#exceeding-your-order-limit).

## Downgrade your plan

When you downgrade, your new plan takes effect immediately. Paddle doesn't prorate charges or issue credits for unused time on your previous plan.

You can only downgrade to a plan that supports your store's current order volume. If your store processes more orders than a lower plan allows, that plan isn't available.

Your backed-up data is preserved when you downgrade, but you lose access to features that aren't included in the lower plan.

## Cancel your subscription

To cancel BackupMaster, uninstall the app from your BigCommerce store. For details, see [Cancel your subscription](/bigcommerce/billing-and-plans/cancel-your-subscription).

## Need help?

If you have questions or need help, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# Multiple BigCommerce stores
Source: https://docs.backupmaster.io/bigcommerce/billing-and-plans/multiple-stores

How BackupMaster subscriptions work when you have more than one BigCommerce store.

Each BigCommerce store needs its own BackupMaster installation and subscription. BackupMaster connects to each store's BigCommerce API independently, and each store's plan and billing are managed separately through Paddle.

Install BackupMaster on each store individually and choose a plan based on the store's order volume and feature needs. Plans can differ across stores — for example, a high-volume store might use Plus while a smaller store uses Essentials.

## Multi-store pricing

If your brand operates several stores, we can offer multi-store pricing. Each case is reviewed individually — contact us at [support@backupmaster.io](mailto:support@backupmaster.io) to discuss your setup.

For agencies managing client stores, see [Agencies and BigCommerce partners](/bigcommerce/billing-and-plans/agencies-and-bigcommerce-partners).


# Plans and pricing for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/billing-and-plans/plans-and-pricing

How BackupMaster pricing works, what each plan includes, and how to choose the right plan for your BigCommerce store.

## How pricing works

BackupMaster pricing is based on your store's **average number of orders per month** and the **features** you need. Order volume correlates closely with overall store activity and the amount of data BackupMaster needs to back up, making it a reliable way to match your plan to your store's size.

During setup, BackupMaster checks your store's order volume over the past three months and recommends the best-fit plan. Plans that don't match your order volume are disabled automatically. If your store is new and has no order history, all plans are available.

If your order count is temporarily higher than usual because of a store migration, contact support at [support@backupmaster.io](mailto:support@backupmaster.io) and we'll help you choose the right plan.

Every new installation starts with a **7-day free trial** with full access to your selected plan's features. Charges begin after the trial ends.

## Plans

BackupMaster offers three plan tiers. Each higher tier includes all features from the lower tiers, plus additional capabilities.

| Feature | Essentials | Pro | Plus |
| - | :-: | :-: | :-: |
| Monthly order limit | 300 | 600 | 1,500 |
| Monthly price | \$9 | \$39 | \$79 |
| Daily automated backups | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Individual & bulk restore | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Version history & comparison | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| 1-year data retention | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| External portal access | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Data export (ZIP/email) | - | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Google Drive upload | - | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Store-to-store transfer | - | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Audit logs | - | - | <Icon icon="circle-check" /> |
| Priority support | - | - | <Icon icon="circle-check" /> |

For stores with higher order volumes, additional Plus plans are available. For details, see the [pricing page](https://www.backupmaster.io/backupmaster-pricing-plans-for-bigcommerce-stores), or select a Plus plan directly in the app.

Paddle handles all billing for BackupMaster on BigCommerce. For more information, see [Billing and payments](/bigcommerce/billing-and-plans/billing-and-payments).

## Exceeding your order limit

BackupMaster tracks your order volume automatically. If your store exceeds the plan limit for three consecutive months, you need to upgrade to a plan that matches your current order volume. Pricing is tied to order volume, so your plan needs to reflect your store's actual usage.

Your backups keep running while you're over the limit, so your data stays protected in the meantime. Upgrade as soon as the app notifies you.

To upgrade, go to **Settings** > **Subscription** in the BackupMaster app and select a higher plan. Your plan is never upgraded automatically, so seasonal spikes don't trigger unexpected charges.

## Need help?

If you have questions or need help, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# Refunds for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/billing-and-plans/refunds

How to request a refund for BackupMaster on BigCommerce and answers to common billing questions.

## Request a refund

To request a refund, email [support@backupmaster.io](mailto:support@backupmaster.io) with your BigCommerce store URL, the charge you'd like refunded, and the reason for your request. We usually respond within a few hours on business days.

Approved refunds are processed by Paddle and returned to your original payment method.


# Clone your BigCommerce store data to another store
Source: https://docs.backupmaster.io/bigcommerce/cloning/clone-store-data-to-another-store

Transfer your BigCommerce store data to another store for staging, migration, expansion, or development.

Clone data from one BigCommerce store to another — including products, categories, pages, and more. BackupMaster uses the source store's backup as the basis for the transfer, so both stores need BackupMaster installed with a completed backup.

## When to use cloning

* **Staging or development** — clone production data to a test store to safely try theme changes, app integrations, or bulk edits.
* **Regional expansion** — duplicate your catalog and content to a store targeting a different market or currency.
* **New brand setup** — use an existing store as a template for a new brand.

## Supported data types

| Data type | Supported |
| - | - |
| Products | <Icon icon="circle-check" /> |
| Categories | <Icon icon="circle-check" /> |
| Brands | <Icon icon="circle-check" /> |
| Pages | <Icon icon="circle-check" /> |
| Blog posts | <Icon icon="circle-check" /> |
| Customers | <Icon icon="circle-check" /> |
| Price lists | <Icon icon="circle-check" /> |

Orders, gift certificates, store settings, themes, redirects, widgets, scripts, and third-party app data are not transferred.

## Clone your store

<Info>
  **Prerequisites**

  * BackupMaster installed on both stores
  * A Pro plan or higher on the source store (the destination can be on any plan)
  * A completed initial backup on both stores
</Info>

The steps below use "store-us" as the source and "store-eu" as the destination. Replace these with your actual store names.

```mermaid theme={null}
flowchart LR
  A["store-us (source)
  store-us.mybigcommerce.com"] --> B[("store-us
  backup storage")] -- "Clone data" --> C["store-eu (destination)
  store-eu.mybigcommerce.com"]
```

### On the source store

<Steps>
  <Step title="Open Clone store">
    In the source store's BigCommerce admin, go to **Apps** > **BackupMaster** and select **Clone store**.

    <Frame>
      <img alt="Clone store button on the BackupMaster dashboard" />
    </Frame>
  </Step>

  <Step title="Confirm the source store">
    Confirm that you're in the source store (store-us).

    <Frame>
      <img alt="Confirm source store screen" />
    </Frame>
  </Step>

  <Step title="Enter the destination store name">
    Enter the destination store name (store-eu).

    <Warning>
      Enter only the store name, not the full URL. For example, enter **store-eu** — not store-eu.mybigcommerce.com.
    </Warning>

    <Frame>
      <img alt="Enter destination store name field" />
    </Frame>
  </Step>

  <Step title="Copy the clone code">
    Copy the unique code that BackupMaster generates. You enter this on the destination store.

    <Frame>
      <img alt="Generated clone code to copy" />
    </Frame>
  </Step>
</Steps>

### On the destination store

<Steps>
  <Step title="Open Clone store">
    In the destination store's BigCommerce admin, go to **Apps** > **BackupMaster** and select **Clone store**.
  </Step>

  <Step title="Confirm the destination store">
    Confirm that you're in the destination store (store-eu).

    <Frame>
      <img alt="Confirm destination store screen" />
    </Frame>
  </Step>

  <Step title="Paste the clone code">
    Paste the code from the source store and select **Activate**.

    <Frame>
      <img alt="Activate clone code field and button" />
    </Frame>
  </Step>

  <Step title="Select data types">
    Select the data types you want to clone and select **Next**.

    <Frame>
      <img alt="Data type selection screen for cloning" />
    </Frame>
  </Step>

  <Step title="Start the import">
    Select **Start import** to begin the transfer. You can close the browser — BackupMaster sends an email when it finishes.

    <Frame>
      <img alt="Clone progress indicator showing transfer status" />
    </Frame>
  </Step>
</Steps>

## How items are matched

BackupMaster matches each item by ID first, then by handle in the destination store. If a match exists, the destination item is updated with the source version. If no match is found, a new item is created. Cloning the same data twice doesn't create duplicates. Items that exist only on the destination are left untouched.

## Errors during cloning

Errors can happen for several reasons — temporary BigCommerce outages, store plan limits, missing data types, or edge cases. BackupMaster shows error details next to any affected item so you can see what went wrong.

After resolving the issue, you can rerun the clone for any missed categories — everything that already transferred is skipped.

If you need help, contact support at [support@backupmaster.io](mailto:support@backupmaster.io) with the error details.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Clone code not working">
    Verify that both stores have BackupMaster installed and that the source store is on the Pro plan or higher. Enter the store name only (for example, "store-eu"), not the full URL.
  </Accordion>

  <Accordion title="Some items failed but most transferred successfully">
    You can run the clone again for any missed categories. BackupMaster matches items by ID and handle, so cloning the same data again updates existing items instead of creating duplicates.
  </Accordion>

  <Accordion title="Transfer seems stuck">
    BigCommerce API rate limits can slow processing. Large stores may take several hours. Check your email for a completion notification before retrying.
  </Accordion>
</AccordionGroup>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does cloning delete existing data on the destination store?">
    No. Items that exist only on the destination are left untouched. Cloning only updates items that match by ID or handle and creates new items for anything that doesn't exist yet.
  </Accordion>

  <Accordion title="Can I clone the same data twice?">
    Yes. BackupMaster matches items by ID and handle, so cloning the same data again updates existing items instead of creating duplicates.
  </Accordion>

  <Accordion title="Does cloning transfer orders?">
    No. Orders, gift certificates, store settings, and third-party app data are not transferred.
  </Accordion>

  <Accordion title="Can I clone to multiple destination stores?">
    Yes. Repeat the process for each destination store using a new clone code.
  </Accordion>

  <Accordion title="Do I need to keep the browser open during the transfer?">
    No. You can close the browser after starting the import. BackupMaster sends an email when the process finishes.
  </Accordion>
</AccordionGroup>


# What BackupMaster backs up, restores, and clones for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/coverage/what-backupmaster-backs-up-restores-and-clones

A complete reference of every BigCommerce data type BackupMaster can back up, restore, and clone between stores.

Knowing what's protected helps you prepare for data loss, store migrations, and disaster recovery. BackupMaster covers the core business data that keeps your BigCommerce store running — products, customers, orders, themes, and more. The table below shows every data type BackupMaster backs up and whether it can be restored or cloned.

## Supported data types

| Data type | Backup | Restore | Clone |
| - | - | - | - |
| Products | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Categories | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Brands | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Pages | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Blog posts | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Customers | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Price lists | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Redirects | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | - |
| Shared options | <Icon icon="circle-check" /> | - | - |
| Shared modifiers | <Icon icon="circle-check" /> | - | - |
| Themes | <Icon icon="circle-check" /> | - | - |
| Gift certificates | <Icon icon="circle-check" /> | - | - |
| Orders | <Icon icon="circle-check" /> | - | - |

Products include variants, images, options, modifiers, reviews, bulk pricing, custom fields, and videos (links to the video, not the source video file).

Orders are backed up and can be exported for reporting and record-keeping. BigCommerce limits updates to existing orders, so BackupMaster doesn't support restoring or cloning orders.

## Unsupported data types

The following items aren't backed up. Some are inaccessible due to BigCommerce API limitations, others are managed by third-party services, and some haven't been prioritized yet. This list changes over time as coverage expands.

* Option sets
* 301 redirects
* Store settings (logos, branding, email templates)
* Third-party apps and their data
* Shipping data
* Widgets
* Theme customizations (changes made through the theme editor)
* Blueprint (legacy) themes
* Email subscribers
* Scripts (including Script Manager)
* Digital product files (for example, downloadable products)

## Request a new data type

The list of supported data types keeps growing. If you need coverage for a data type that isn't listed above, let us know at [support@backupmaster.io](mailto:support@backupmaster.io). Requests are prioritized based on customer demand and platform API availability.


# Export and download a BigCommerce backup
Source: https://docs.backupmaster.io/bigcommerce/exports-and-imports/export-and-download-a-backup

Export your backed-up BigCommerce data and download it as a ZIP archive to your computer or external storage.

Export your backed-up BigCommerce data as a ZIP archive you can download to your computer or external storage. BackupMaster stores your data in secure backup storage — that's your primary backup. Exporting creates an additional copy on your local drive, adding a layer of protection that follows the **3-2-1 backup rule** (three copies of your data, on two different storage types, with one stored offsite). It's also useful if you plan to pause or close your store temporarily.

<Note>
  To transfer data between stores, use the [clone feature](/bigcommerce/cloning/clone-store-data-to-another-store) instead — no need to download and re-import files.
</Note>

## Export and download your backup

<Info>
  **Prerequisites**

  * A **Pro plan** or higher
  * At least one completed backup
</Info>

<Steps>
  <Step title="Open BackupMaster and select Export">
    Open the BackupMaster app in your BigCommerce admin and select **Export** on the dashboard.
  </Step>

  <Step title="Select Export Now">
    Select **Export Now**.
  </Step>

  <Step title="Choose what to export and start">
    Select the data types to include, choose **Send download link via email**, and select **Start Export**.
  </Step>

  <Step title="Monitor progress">
    Monitor the progress on your dashboard. You don't need to keep the app open — BackupMaster processes the export in the background and notifies you when it finishes.
  </Step>

  <Step title="Download from email">
    Check your email for the download link and save the ZIP file to your computer or external storage. The link expires after **seven days**.
  </Step>
</Steps>

## What the export file contains

Exports come as ZIP archives in BackupMaster's internal format and include the data types you selected. For large exports, the archive is split into multiple volumes of about **500 MB** each. All volumes arrive in the same email.

## Troubleshooting

<AccordionGroup>
  <Accordion title="No email received">
    Check your spam or junk folder. Verify that the email address on your account is correct.
  </Accordion>

  <Accordion title="Download link expired">
    Start a new export if the seven-day window has passed.
  </Accordion>

  <Accordion title="Export stuck">
    Refresh the dashboard. If the issue continues, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>
</AccordionGroup>


# Set up scheduled exports for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/exports-and-imports/set-up-scheduled-exports

Automate regular exports of your backed-up BigCommerce data to email or Google Drive on a weekly or monthly basis.

Automate regular exports of your backed-up BigCommerce data to email or Google Drive on a weekly or monthly schedule. BackupMaster stores your data in secure backup storage — that's your primary backup. Scheduled exports create regular additional copies on your local drive or Google Drive, adding a layer of protection that follows the **3-2-1 backup rule** (three copies of your data, on two different storage types, with one stored offsite).

## Configure a scheduled export

<Info>
  **Prerequisites**

  * A **Pro plan** or higher
  * At least one completed backup
  * A Google account with available Drive storage (for Google Drive delivery)
</Info>

<Steps>
  <Step title="Open BackupMaster and select Export">
    Open the BackupMaster app in your BigCommerce admin and select **Export** on the dashboard.
  </Step>

  <Step title="Select Scheduled Export">
    Select **Scheduled Export**.
  </Step>

  <Step title="Configure frequency and delivery method">
    Choose your export frequency (**weekly** or **monthly**) and delivery method (**email** or **Google Drive**). If you choose Google Drive, authenticate your account when prompted.
  </Step>

  <Step title="Save and activate">
    Select **Scheduled Export** to save and activate.
  </Step>
</Steps>

Scheduled exports run on Sundays after the automatic backup finishes.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Scheduled exports not running">
    Check that your plan is active and the schedule is turned on in the export settings.
  </Accordion>

  <Accordion title="Google Drive authentication fails for scheduled exports">
    Verify that you granted BackupMaster the required permission during the authentication flow. Try again in a different browser if needed.
  </Accordion>
</AccordionGroup>


# Upload a BigCommerce backup to Google Drive
Source: https://docs.backupmaster.io/bigcommerce/exports-and-imports/upload-a-backup-to-google-drive

Export your backed-up BigCommerce data and upload it directly to Google Drive for cloud storage.

Export your backed-up BigCommerce data and upload it directly to Google Drive for cloud storage. BackupMaster stores your data in secure backup storage — that's your primary backup. Uploading to Google Drive creates an additional cloud copy, adding a layer of protection that follows the **3-2-1 backup rule** (three copies of your data, on two different storage types, with one stored offsite). It's also useful if you plan to pause or close your store temporarily.

<Note>
  To transfer data between stores, use the [clone feature](/bigcommerce/cloning/clone-store-data-to-another-store) instead — no need to download and re-import files.
</Note>

## Upload your backup to Google Drive

<Info>
  **Prerequisites**

  * A **Pro plan** or higher
  * At least one completed backup
  * A Google account with available Drive storage
</Info>

<Steps>
  <Step title="Open BackupMaster and select Export">
    Open the BackupMaster app in your BigCommerce admin and select **Export** on the dashboard.
  </Step>

  <Step title="Select Export Now">
    Select **Export Now**.
  </Step>

  <Step title="Choose what to export and select Google Drive">
    Select the data types to include and choose **Add to Google Drive** as the delivery method.
  </Step>

  <Step title="Connect your Google Drive account">
    Connect your Google Drive account when prompted. Make sure you select the permission checkbox so BackupMaster can create and upload files to your Drive.
  </Step>

  <Step title="Start and monitor the export">
    Select **Start Export**. Monitor the progress on your dashboard — you don't need to keep the app open. After the upload finishes, verify that the backup file appears in your Google Drive.
  </Step>
</Steps>

You can download the file from Google Drive to local or external storage at any time.

## Folder structure in Google Drive

BackupMaster creates a folder in your Google Drive based on your store name. Each export gets its own date folder:

```
storename-backup/
├── 2026-03-01/
│   └── storename-export-20260301120000.zip
├── 2026-03-15/
│   └── storename-export-20260315120000.zip
└── ...
```

Older exports are deleted automatically based on your configured retention policy.

## Change or disconnect your Google Drive account

To switch to a different Google Drive account, open the export settings in BackupMaster and disconnect the current account. Then reconnect with the new Google account and grant the required permission.

## Permissions and security

BackupMaster requests permission to create and manage files in your Drive. It can only access the folder it creates — it can't read or modify your other files. The connection uses Google's OAuth 2.0 authentication, and you can revoke access at any time from your Google account settings.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Google Drive connection fails">
    Make sure you select the permission checkbox during the authentication flow. Try a different browser if the issue continues.
  </Accordion>

  <Accordion title="Google Drive storage is full">
    Check your storage at [drive.google.com/settings/storage](https://drive.google.com/settings/storage). Free up space or upgrade your Google storage plan, then retry the export.
  </Accordion>

  <Accordion title="Export stuck">
    Refresh the dashboard. If the issue continues, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>
</AccordionGroup>


# Get started with BackupMaster for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/getting-started/get-started-with-backupmaster

Install BackupMaster on your BigCommerce store, choose a plan, and run your first backup.

This tutorial walks you through setting up BackupMaster on your BigCommerce store and running your first backup. By the end, your store has automatic daily backups running.

<Info>
  **Before you start:**

  * An active BigCommerce store
  * A BigCommerce account with permission to install apps
</Info>

## Step 1: Install BackupMaster

Open the BigCommerce App Store, search for **BackupMaster**, and select **Install**. BigCommerce shows a permissions screen that lists every data type BackupMaster needs to access — you grant all permissions at once as part of the install. BackupMaster uses these permissions to read your store data for backups and write to it during restores.

After you approve, BigCommerce redirects you to the BackupMaster dashboard.

## Step 2: Choose a plan

Each plan tier supports a different order volume range and includes different features. Review the available plans, pick one that fits your order volume and feature needs, and complete checkout through Paddle.

<Frame>
  <img alt="BackupMaster plan selection screen with order volume indicator" />
</Frame>

<Tip>BackupMaster includes a **7-day free trial**.</Tip>

For a detailed breakdown of features and pricing, see [Plans and pricing](/bigcommerce/billing-and-plans/plans-and-pricing).

## Step 3: Run your first backup

BackupMaster starts pulling data from the BigCommerce API as soon as you activate a plan. Open the BackupMaster dashboard and check the progress indicator to track the backup.

<Frame>
  <img alt="Initial backup progress indicator on the BackupMaster dashboard" />
</Frame>

Backup time depends on the size of your store. Small stores finish in minutes; stores with thousands of products can take a few hours. You can close the app and keep working in BigCommerce while the backup runs — BackupMaster sends you an email when it finishes.

After the initial backup, BackupMaster runs a backup once every 24 hours automatically and captures only the items that changed since the previous run. For details on backup scheduling and manual backups, see [How backups work](/bigcommerce/backups/how-backups-work).

## Step 4: Browse your backed-up data

After the initial backup finishes, open the BackupMaster dashboard and select a data category such as **Products**.

<Frame>
  <img alt="Backup storage dashboard showing data categories" />
</Frame>

Select any item from the list to view its version history.

<Frame>
  <img alt="Selecting a product from the backed-up items list" />
</Frame>

The version history screen shows a side-by-side comparison of the backed-up version and the live store version. From here, you can also restore the item to a previous version.

<Frame>
  <img alt="Version history showing each saved version of the item over time" />
</Frame>

For more on navigating your backup data, see [View and browse backed-up BigCommerce data](/bigcommerce/backups/view-and-browse-backed-up-data).

## Next steps

You've installed BackupMaster, chosen a plan, and completed your first backup. Your store is now backed up automatically every 24 hours.

<CardGroup>
  <Card title="Restore individual items" icon="arrow-rotate-left" href="/bigcommerce/restores/restore-a-single-item">
    Accidentally deleted a product or made unwanted changes to a theme? Roll back to a previous version.
  </Card>

  <Card title="Restore items in bulk" icon="arrows-rotate" href="/bigcommerce/restores/restore-items-in-bulk">
    Recover from a bulk edit gone wrong or roll back an entire data category at once.
  </Card>

  <Card title="Export and download backups" icon="download" href="/bigcommerce/exports-and-imports/export-and-download-a-backup">
    Download your backup data to your device or upload it to Google Drive.
  </Card>

  <Card title="Clone data to another store" icon="clone" href="/bigcommerce/cloning/clone-store-data-to-another-store">
    Set up a staging store, migrate to a new store, or copy data to another BigCommerce store.
  </Card>
</CardGroup>


# BackupMaster for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/overview

Documentation for BackupMaster's BigCommerce backup, restore, clone, and export features.

Your BigCommerce store holds products, themes, customer data, and content that took time to build. BackupMaster protects it with automatic daily backups and lets you restore, export, or clone your data when you need to.

BackupMaster connects through the BigCommerce API, runs daily backups automatically, and tracks version history for every item. To see which data types are covered, check the [data type coverage](/bigcommerce/coverage/what-backupmaster-backs-up-restores-and-clones) reference.

## Explore the docs

<CardGroup>
  <Card title="Quickstart" icon="rocket" href="/bigcommerce/getting-started/get-started-with-backupmaster">
    Install BackupMaster, choose a plan, and run your first backup.
  </Card>

  <Card title="How backups work" icon="clock-rotate-left" href="/bigcommerce/backups/how-backups-work">
    Daily backups, version history, data retention, and restore points.
  </Card>

  <Card title="Restore data" icon="arrow-rotate-left" href="/bigcommerce/restores/restore-a-single-item">
    Roll back individual items or restore an entire data category in bulk.
  </Card>

  <Card title="Clone to another store" icon="clone" href="/bigcommerce/cloning/clone-store-data-to-another-store">
    Copy products, themes, and content to another BigCommerce store.
  </Card>

  <Card title="Export your data" icon="download" href="/bigcommerce/exports-and-imports/export-and-download-a-backup">
    Download backups as ZIP files or send them to Google Drive.
  </Card>

  <Card title="Plans and pricing" icon="credit-card" href="/bigcommerce/billing-and-plans/plans-and-pricing">
    Compare plan tiers, features, and order volume limits.
  </Card>

  <Card title="Security overview" icon="shield" href="/bigcommerce/security-and-compliance/security-overview">
    Encryption, Azure infrastructure, SOC 2 certification, and access controls.
  </Card>

  <Card title="Contact support" icon="envelope" href="/bigcommerce/support/contact-support">
    Get help from the BackupMaster support team.
  </Card>
</CardGroup>


# Restore a single BigCommerce item
Source: https://docs.backupmaster.io/bigcommerce/restores/restore-a-single-item

Restore a single item from any backed-up category to a previous version. BackupMaster shows a side-by-side comparison so you can verify the data before restoring.

Restore a single item from your backup storage to a previous version. A side-by-side comparison view shows exactly what changes before you confirm, so you can verify the data first.

<Info>
  **Prerequisites**

  * At least one completed backup in your backup storage
  * The item must belong to a [restorable category](/bigcommerce/coverage/what-backupmaster-backs-up-restores-and-clones)
</Info>

## Restore a single item

<Steps>
  <Step title="Open backup storage">
    Open **BackupMaster** from your BigCommerce admin, select **Backup Storage** from the dashboard, and choose the data category that contains your item (for example, **Products**, **Themes**, or **Customers**).

    <Frame>
      <img alt="Backup storage dashboard with data categories" />
    </Frame>
  </Step>

  <Step title="Locate the item">
    Search for the item by name, then select it to view its backed-up versions.

    <Frame>
      <img alt="Selecting a specific product to restore" />
    </Frame>
  </Step>

  <Step title="Review version differences">
    The comparison view shows your current live data on the left and the backed-up version on the right. Use the dropdown to switch between backup versions and find the one you need. Each version shows its capture date and time — pick the backup closest to (but before) the unwanted change.

    <Frame>
      <img alt="Compare and restore interface showing version differences" />
    </Frame>
  </Step>

  <Step title="Start the restore">
    Select the version you want, then select **Restore to this version**.

    <Frame>
      <img alt="Restore product button to initiate restoration" />
    </Frame>
  </Step>

  <Step title="Confirm and verify">
    Confirm the restore in the dialog. BackupMaster shows a success message when it finishes. Individual restores typically complete in seconds.

    <Frame>
      <img alt="Successful restoration confirmation message" />
    </Frame>
  </Step>
</Steps>

## How restoring affects your live data

BackupMaster matches each item in three steps:

1. **Match by ID** — BackupMaster looks for the item by its unique BigCommerce ID. If it finds one, it updates the existing item.
2. **Match by handle** — if no ID match exists (for example, the item was deleted and recreated), BackupMaster matches by handle (URL slug) and updates that item.
3. **Create new** — if neither ID nor handle matches, BackupMaster creates a new item from the backup.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Restore button is greyed out">
    A bulk operation (restore, export, or backup) is probably running. Wait for it to finish, then try again.
  </Accordion>

  <Accordion title="Restore fails with an error">
    Retry the restore. If the problem continues, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>

  <Accordion title="Theme customizations missing after restore">
    Theme customizations made through the BigCommerce theme editor aren't included in backups. This is a BigCommerce API limitation. Reapply customizations manually after restoring.
  </Accordion>
</AccordionGroup>


# Restore BigCommerce items in bulk
Source: https://docs.backupmaster.io/bigcommerce/restores/restore-items-in-bulk

Restore entire data categories at once instead of recovering items one by one. Bulk restore is the fastest way to roll back large amounts of store data to a previous state.

Restore entire data categories at once instead of recovering items one by one. Bulk restore is the fastest way to roll back large amounts of store data to a previous state.

<Info>
  **Prerequisites**

  * At least one completed backup in your backup storage
  * The categories you want to restore must be [supported for bulk restore](/bigcommerce/coverage/what-backupmaster-backs-up-restores-and-clones)
</Info>

## Run a bulk restore

<Steps>
  <Step title="Open the bulk restore tool">
    Open **BackupMaster** from your BigCommerce admin, go to **Backup Storage**, and select **Bulk Restore**.

    <Frame>
      <img alt="Bulk restore button on the backup storage dashboard" />
    </Frame>
  </Step>

  <Step title="Select a restore point">
    Review the available backup versions — each one shows its capture date and time. Pick a restore point that falls **before** the issue occurred, choosing the version closest to the incident to minimize lost changes.

    If you're not sure when the problem started, check individual items in **Backup Storage** first. The comparison view lets you browse versions to identify when the unwanted change happened.

    <Frame>
      <img alt="Choosing a restore point from available backup versions" />
    </Frame>
  </Step>

  <Step title="Choose categories">
    Select the item categories you want to restore. You can pick multiple categories at once.

    <Frame>
      <img alt="Selecting item categories for bulk restore" />
    </Frame>
  </Step>

  <Step title="Start the restore">
    Select **Start Restore** to begin. You can close the browser — the restore continues in the background.

    <Frame>
      <img alt="Confirm and start the bulk restore process" />
    </Frame>
  </Step>

  <Step title="Monitor progress">
    BackupMaster shows restore progress on the dashboard and sends an email when it finishes. If any items fail, the details are shown in the app. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if you need help resolving errors.

    <Frame>
      <img alt="Bulk restore progress indicator" />
    </Frame>
  </Step>
</Steps>

## How bulk restore affects your live data

Bulk restore updates your store data to match the backed-up versions for every item in the selected categories. BackupMaster matches each item by ID first, then by handle.

* If a matching item is found, it's updated to the backed-up version. Changes made after the backup point are lost.
* If no match is found (for example, the item was deleted), a new item is created from the backup.
* Items that exist in your store but weren't in the backup are left unchanged. Bulk restore doesn't delete anything.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Some items weren't restored">
    Check the restore notification email for details on items that failed. Retry those items individually using [single-item restore](/bigcommerce/restores/restore-a-single-item).
  </Accordion>

  <Accordion title="Progress seems stuck">
    BigCommerce API rate limits can slow processing, especially for products with many images. The restore is still running — wait for the completion email. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if no progress shows for more than 2 hours.
  </Accordion>

  <Accordion title="Wrong version restored">
    Run another bulk restore with the correct restore point. The newer restore overwrites the previous one.
  </Accordion>

  <Accordion title="Bulk restore button is greyed out">
    A bulk operation (restore, export, or backup) is probably running. Wait for it to finish, then try again.
  </Accordion>
</AccordionGroup>


# GDPR and data privacy for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/security-and-compliance/gdpr-and-data-privacy

Understand how BackupMaster handles personal data, data controller and processor roles, and GDPR compliance for your BigCommerce store backups.

If you operate in the EU or handle data from EU residents, the following describes how BackupMaster processes personal data.

## Data controller and processor roles

You remain the data controller for your customers' personal data. BackupMaster acts as a data processor and processes data only as needed to deliver the backup service.

## Data Processing Agreement (DPA)

The [Data Processing Addendum](https://www.backupmaster.io/gdpr-data-processing-addendum) covers how BackupMaster processes personal data on your behalf.

## Personal data in backups

Backups may contain personal data such as customer names, emails, and order details. This data is encrypted at rest with AES-256 and in transit with TLS. For details on how BackupMaster secures your data, see [Security overview](/bigcommerce/security-and-compliance/security-overview).

## Data deletion on uninstall

When you uninstall BackupMaster, your backup data is permanently deleted after a retention period. See [Data retention](/bigcommerce/backups/how-backups-work#data-retention) for details.

## Right to erasure

For data deletion requests related to the GDPR right to erasure, contact support at [support@backupmaster.io](mailto:support@backupmaster.io). The team can help you address specific deletion requests within your backup storage.

## Related

* [Security overview](/bigcommerce/security-and-compliance/security-overview)
* [SOC 2 certification](/bigcommerce/security-and-compliance/soc-2-certification)
* [Data retention](/bigcommerce/backups/how-backups-work#data-retention)


# Security overview for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/security-and-compliance/security-overview

How BackupMaster protects your data with encryption, Microsoft Azure infrastructure, SOC 2 certification, and strict internal controls.

BackupMaster protects your data with industry-standard measures to prevent breaches and loss. This page summarizes the security protocols that safeguard your business and personal information.

## Encryption

BackupMaster encrypts your data at every stage:

* **In transit:** Data transferred between your BigCommerce store and BackupMaster uses the latest recommended secure cipher suites and TLS (Transport Layer Security) protocols.
* **At rest:** Backup data stored on Microsoft Azure servers is encrypted with AES-256.

## Microsoft Azure infrastructure

BackupMaster's infrastructure and your data are hosted on Microsoft Azure in the **South East US** region. Azure data centers comply with industry standards including ISO/IEC 27001:2013 and NIST SP 800-53. Microsoft operations staff maintain, monitor, and administer the facilities 24/7.

Azure provides built-in redundancy and high availability, so your backups stay safe during temporary service interruptions.

## SOC 2 certification

BackupMaster is SOC 2 certified. An independent auditor verifies that BackupMaster's security controls meet AICPA standards for data security, availability, and confidentiality. Continuous monitoring and an annual audit keep BackupMaster compliant.

For details, see [SOC 2 certification](/bigcommerce/security-and-compliance/soc-2-certification).

## Access controls

* BackupMaster connects to your store through the BigCommerce API using OAuth tokens granted during installation.
* Any staff member with app access permissions in your BigCommerce admin can open BackupMaster.
* Access within the app follows BigCommerce's app permissions.
* The external portal uses a separate password and email verification.

## Internal controls

BackupMaster enforces internal policies and processes that safeguard data, protect assets, and restrict access to sensitive systems and infrastructure. Access to customer data and production systems is limited to key staff on a need-to-know basis. All access is logged.

## How BackupMaster processes your data

* The app reads your store data through the BigCommerce API to create backups.
* It writes to your store only when you run a restore, clone, or import.
* Your data is never sold, shared, or used for any purpose beyond the backup service.
* No code is injected into your storefront.

## Legal documents

* [Terms of Service](https://www.backupmaster.io/terms-of-service)
* [Privacy Policy](https://www.backupmaster.io/privacy-policy)
* [Data Processing Addendum](https://www.backupmaster.io/gdpr-data-processing-addendum)
* [Sub-processors List](https://trust.backupmaster.io/)

## Related

* [SOC 2 certification](/bigcommerce/security-and-compliance/soc-2-certification)
* [GDPR and data privacy](/bigcommerce/security-and-compliance/gdpr-and-data-privacy)
* [Data retention](/bigcommerce/backups/how-backups-work#data-retention)


# SOC 2 certification for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/security-and-compliance/soc-2-certification

BackupMaster is SOC 2 certified, with continuous monitoring through Vanta and an annual independent audit.

## What is SOC 2

SOC 2 (System and Organization Controls 2) is a security framework developed by the AICPA (American Institute of Certified Public Accountants). It defines criteria for managing customer data across five Trust Services Criteria: security, availability, processing integrity, confidentiality, and privacy. An independent auditor evaluates whether an organization's controls meet these standards and issues a SOC 2 report.

## BackupMaster's SOC 2 certification

BackupMaster is SOC 2 certified. An independent auditor verifies that BackupMaster's security controls meet AICPA standards for data security, availability, and confidentiality.

## Continuous monitoring

[Vanta](https://www.vanta.com/) continuously monitors BackupMaster's infrastructure and security controls, keeping them effective between audit cycles.

## Annual audit

An independent auditor conducts a SOC 2 audit each year, evaluating BackupMaster's controls against the AICPA Trust Services Criteria.

## Trust Center

Review compliance documents, security policies, and the subprocessor list at the [BackupMaster Trust Center](https://trust.backupmaster.io/).

## Related

* [Security overview](/bigcommerce/security-and-compliance/security-overview)
* [GDPR and data privacy](/bigcommerce/security-and-compliance/gdpr-and-data-privacy)
* [Data retention](/bigcommerce/backups/how-backups-work#data-retention)


# Contact support for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/support/contact-support

BackupMaster support channels and what to include when reaching out.

Here's how to reach BackupMaster support and what to include in your message.

## Support channels

* **Email:** [support@backupmaster.io](mailto:support@backupmaster.io)
* **In-app messaging:** Available inside BackupMaster in your BigCommerce admin

Both channels reach the same support team. We usually reply within a few hours during business hours.

## What to include

* Store name
* A description of the issue or question
* Screenshots of any errors or unexpected behavior
* Steps to reproduce the issue, if applicable

## Related

* [Service level agreement](/bigcommerce/support/service-level-agreement)
* [Feature requests](/bigcommerce/support/feature-requests)
* [Security overview](/bigcommerce/security-and-compliance/security-overview)


# Feature requests for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/support/feature-requests

How to submit feature requests and how BackupMaster prioritizes development.

Here's how to suggest new features and how we set development priorities.

## Submitting a request

Send feature requests to [support@backupmaster.io](mailto:support@backupmaster.io) or use in-app messaging inside BackupMaster. Include a description of the feature and how it would help your workflow.

## How features are prioritized

We prioritize development based on customer demand and usage. Many current BackupMaster features started as customer suggestions.

## Need help?

For questions or assistance, reach out at [support@backupmaster.io](mailto:support@backupmaster.io).


# Service level agreement for BigCommerce
Source: https://docs.backupmaster.io/bigcommerce/support/service-level-agreement

BackupMaster's availability, backup and recovery, and support response time commitments.

BackupMaster's service commitments for availability, backup and recovery, and support response times.

## Service availability

Target monthly uptime: **99.9%** for the web app, APIs, and background processing systems, excluding scheduled maintenance.

## Backup and recovery

| Metric | Target |
| - | - |
| Backup cadence | Automated daily; on-demand available |
| Recovery Point Objective (RPO) | 24 hours (default) |
| Recovery Time Objective (RTO) | Varies based on data volume and platform API limits |

## Support response times

Support operates during Australian business hours, with escalation for Priority 1 issues.

| Priority | Description | Response time |
| - | - | - |
| Priority 1 | Service unavailable or data restoration blocked | Within 4 business hours |
| Priority 2 | Degraded performance or partial impact | Within 1 business day |
| Priority 3 | General questions or non-urgent requests | Within 2 business days |

These are response time targets, not resolution commitments.

## Related

* [Contact support](/bigcommerce/support/contact-support)
* [Security overview](/bigcommerce/security-and-compliance/security-overview)


# Changelog
Source: https://docs.backupmaster.io/changelog

New features, improvements, and fixes in BackupMaster.

Latest features, improvements, and fixes across all supported platforms.

<Update label="2026-08-01" description="Unified collections, advanced restore filters, Google Drive export cleanup">
  ### Shopify

  * Collections are now a single data type — smart and custom collections are backed up, restored, and cloned together, and existing versions are preserved
  * Added advanced filters for finding items to restore
  * Added an option to automatically delete older exports from Google Drive
  * Refreshed the backup status card on the dashboard and the audit log section in Settings
  * Restores now continue when Shopify's weekly video upload limit is reached — remaining videos are skipped instead of failing the restore
  * Fixed menu restores that failed after a menu creation error or when menu items linked to products
  * Fixed a "restore points not found" error when choosing a restore point
  * Improved installation reliability
  * Improved performance and reliability of storage cleanup

  ### BigCommerce

  * Product restores now match products by SKU first for more accurate matching
  * Backups no longer fail when a theme export returns a conflict or times out — the theme is skipped for that run
</Update>

<Update label="2026-07-01" description="Menu backup and restore, Shopify-managed installation, alt-text translations">
  ### Shopify

  * Added backup, restore, and clone support for navigation menus
  * Moved to Shopify-managed installation for a simpler install and permission flow
  * Added backup and restore of product image alt-text translations
  * Fixed incremental translation backups skipping newly published locales

  ### BigCommerce

  * Fixed minor issues in email subject lines
</Update>

<Update label="2026-06-01" description="Redesigned notification emails, restore only deleted items">
  ### Shopify

  * Redesigned all notification emails — backup, export, restore, clone, import, and account emails now share a consistent look
  * Added an option to restore only deleted items in bulk restore
  * Alternative access portal sign-ins now appear in the audit log
  * Fixed progress updates not refreshing after returning to the app tab
  * Fixed inflated asset counts during theme restores
  * Fixed restores of files with special characters in their names

  ### BigCommerce

  * Improved subscription management for Paddle billing
  * Fixed an error when loading available pricing plans
</Update>

<Update label="2026-05-01" description="Shopify API 2025-10, multistore Google Drive">
  ### Shopify

  * Upgraded to Shopify API 2025-10
  * Added multistore Google Drive connections — connect a Google Drive account separately for each store
  * Added a warning when app permissions need to be re-authorized
  * Improved product restore speed with parallel file uploads
  * Preserved product video filenames during clone and import operations
  * Fixed restore errors for products with linked metafield options and for metaobjects
  * Fixed dashboard statistics after resuming a job

  ### BigCommerce

  * Product images are now backed up in higher resolution
  * Improved the Google Drive connection flow
  * Improved API reliability and retry handling for large operations
</Update>

<Update label="2026-04-01" description="Full product media backup, order and customer metafields">
  ### Shopify

  * Added backup and restore for all product media, including images, video, and 3D models
  * Added the ability to start the product tour from Settings
  * You can now open items that are still being processed from the dashboard
  * Improved the performance of storage cleanup operations
  * Fixed an issue that prevented downloading images from the product card
  * Fixed incremental backups being interrupted when a product was deleted mid-backup
  * Fixed image, theme asset, translation, and metafield errors during restores

  ### BigCommerce

  * Improved theme backup reliability
  * Fixed product channel comparison and subscription navigation issues
</Update>

<Update label="2026-03-01" description="Redesigned Shopify app interface">
  * Redesigned the app interface with a new left sidebar, top navigation, and breadcrumb navigation
  * Added a warning when bulk operations are already in progress
  * Improved installation experience with a new interactive onboarding modal
  * Added contextual save bar for editing app email settings
  * Improved visibility of error messages
  * Fixed an issue where the Restore button could appear disabled during theme asset restoration
  * Fixed several UI layout issues affecting overlapping elements
</Update>

<Update label="2025-11-01" description="GraphQL collections, cancel initial backup">
  ### Shopify

  * Migrated collection backup and restore from REST API to GraphQL for improved performance and reliability
  * Added the ability to cancel the initial backup with a confirmation prompt
  * Added SEO data display to product backup items
  * Improved auto-backup scheduler performance and reduced unnecessary API requests
  * Improved handling of translations, metafields, and metaobject references during backup and restore
  * Improved restore reliability for smart and custom collections with complex rules
  * Improved retry handling for rate limit errors
  * Improved export behavior when a store becomes temporarily unavailable
  * Fixed issues affecting translation limits, reference resolution, and metafield validation during restores
  * Fixed rare errors affecting image restoration

  ### BigCommerce

  * Improved restore reliability for product modifiers with image support
  * Improved handling of unsupported fields returned by the BigCommerce API
  * Improved stability of API communication during large backup and restore operations
</Update>

<Update label="2025-09-01" description="Inventory export fields, GDPR notifications">
  ### Shopify

  * Added a new On Hand field to inventory exports
  * Added Google Drive quota alerts for connected accounts
  * Improved GDPR notifications when deleted customer data cannot be restored
  * Improved file backup and export performance
  * Improved metafield compatibility and error handling

  ### BigCommerce

  * Improved product and category restore performance for large stores
  * Improved reliability of bulk actions and error visibility
</Update>

<Update label="2025-06-01" description="Translation backup and restore">
  ### Shopify

  * Added full backup and restore of translations for products, collections, themes, blogs, and pages
  * Added automatic pause and resume for restore operations when variant-creation limits are reached
  * Upgraded to Shopify API 2025-07
  * Improved backup speed for stores with multiple languages and markets
  * Added backup and restore support for variant fields such as weight, unit price, and harmonized system code
  * Improved theme imports and translation consistency

  ### BigCommerce

  * Improved stability of product and order backups
  * Removed redundant permission prompts
  * Improved resilience of long-running backup operations
</Update>

<Update label="2025-05-01" description="Selective theme restore, GraphQL blogs">
  ### Shopify

  * Added selective theme restore — choose to restore the current theme or all themes
  * Migrated blog operations to GraphQL for faster performance
  * Improved product backup reliability during updates
  * Improved file timestamp accuracy and incremental backup logic

  ### BigCommerce

  * Improved resume-after-failure handling for products, customers, and price lists
  * Fixed issues with modifiers and variants
</Update>

<Update label="2025-04-01" description="3x faster product backups, JSON preview">
  * Updated to Polaris 13.9.3 for a consistent user interface
  * Added JSON preview for backup items
  * Tripled product backup speed through parallel loading
  * Fixed rare cases of premature backup termination
</Update>

<Update label="2025-02-01" description="Retry failed restores, BigCommerce redirects">
  ### Shopify

  * Added ability to retry only failed items from previous restore attempts
  * Added restore of metafield references by handle for more complete data recovery
  * Expanded restore audit logs with detailed history
  * Improved dashboard loading speed
  * Fixed issues with metafield definitions and cloning

  ### BigCommerce

  * Added backup for redirects, gift certificates, shared options, and modifiers
  * Expanded order backups to include shipments, consignments, and fees
  * Improved performance and error handling under API limits
</Update>

<Update label="2024-12-01" description="Metaobject backup and restore">
  ### Shopify

  * Added backup and restore for metaobject definitions and metaobjects
  * Added linked metafields for product options
  * Added support for smart collections with metafield conditions
  * Improved error handling during product and metafield restores
  * Improved performance and reliability of asset restorations

  ### BigCommerce

  * Added backup support for product options and shared modifiers
  * Improved restore processes for products with complex option structures
</Update>

<Update label="2024-11-17" description="Product publication restore, inventory export fields">
  ### Shopify

  * Added support for restoring publication information for products
  * Improved inventory backups with normalized CSV files and new fields (HSCode, CCO)
  * Added support for new media types during product backups
  * Fixed issues with variant images and harmonized system codes during restores

  ### BigCommerce

  * Added product image display from backup storage
  * Added discount support in pricing plan backups and restores
  * Fixed order count calculation errors during backups
</Update>

<Update label="2024-11-15" description="GraphQL product backups">
  ### Shopify

  * Migrated product backups from REST API to GraphQL
  * Fixed errors in partial product restorations, including session expiration and variant positioning

  ### BigCommerce

  * Improved restore operations for products and categories
  * Improved logging for clearer feedback during backups
</Update>

<Update label="2024-11-06" description="Performance and retry improvements">
  * Improved page load performance for both Shopify and BigCommerce
  * Fixed errors in Shopify shipping zone backups
  * Improved retry policies for interrupted backups
</Update>

<Update label="2024-10-22" description="BigCommerce theme and order backups">
  ### BigCommerce

  * Added support for backing up themes and orders
  * Improved export and clone functionality

  ### Shopify

  * Fixed internal server errors during shipping zone backups
  * Fixed order backup issues for specific stores
</Update>

<Update label="2024-09-24" description="Metafield definition fixes">
  * Fixed missing metafield definitions during import and clone operations for Shopify
  * Improved BigCommerce integration stability
</Update>

<Update label="2024-09-12" description="BigCommerce launch">
  * Launched full integration with BigCommerce, including daily backups, flexible restore options, and store duplication
  * Fixed minor issues with restoring Shopify SavedSearch
</Update>

<Update label="2024-07-09" description="Theme resource file backups">
  * Updated to Shopify API 2024-01
  * Added backups for theme resource files
  * Improved metafield definition handling
  * Fixed Google Drive connection errors
  * Improved backup item naming for better searchability
</Update>

<Update label="2024-02-24" description="Performance optimizations">
  * Improved page load performance and server response times
  * Fixed export failures when a store is temporarily unavailable
  * Fixed metafield errors for product variants during restoration
</Update>

<Update label="2024-02-16" description="Inventory backups (beta)">
  * Introduced comprehensive inventory backups (beta)
  * Fixed payment confirmation errors and fulfillment center issues during product restores
</Update>

<Update label="2024-01-29" description="Alternative access, custom backup time">
  * Added alternative access to backup data
  * Added the option to set a preferred daily backup time
  * Fixed errors during large image restorations and metafield backups
  * Fixed product category backup issues
</Update>

For questions about previous releases, contact us at [support@backupmaster.io](mailto:support@backupmaster.io).


# Set up alternative access for Shopify
Source: https://docs.backupmaster.io/shopify/alternative-access/set-up-alternative-access

Set up BackupMaster's external portal so you can access your backed-up data even if you lose access to your Shopify admin.

Set up alternative access so you can browse your backed-up data outside of Shopify. It's an external portal with its own login, independent of your Shopify admin. Set it up while you still have access to BackupMaster in your Shopify admin.

## When you need it

* **Store suspended or closed** — your backed-up data stays accessible through the portal.
* **Locked out of Shopify** — password issues, account disputes, or revoked admin access.
* **Team transitions** — a store owner leaves and admin access needs to be sorted out.

## Activate the portal

<Steps>
  <Step title="Open BackupMaster in your Shopify admin">
    Go to **Settings**.
  </Step>

  <Step title="Start activation">
    Select **Activate and Set Password**.

    <Frame>
      <img alt="Activate alternative access button in BackupMaster settings" />
    </Frame>
  </Step>

  <Step title="Register your account">
    Select **Send** to receive a registration email. Open the email and select the registration link to create a password for the portal.

    <Frame>
      <img alt="Setting up a password for the alternative access portal" />
    </Frame>
  </Step>

  <Step title="Save your access link">
    Return to **Settings** in BackupMaster. Copy your data access link and save it somewhere secure.

    <Frame>
      <img alt="Alternative access portal showing the data access link" />
    </Frame>

    You also receive the link by email.
  </Step>
</Steps>

The portal uses encrypted data transmission, email verification, and a password you set during activation.

<Warning>
  If you uninstall BackupMaster, portal access continues only while your backup data exists. See [Data retention](/shopify/backups/how-backups-work#data-retention) for details on how long data is kept after uninstalling.
</Warning>


# How Shopify backups work
Source: https://docs.backupmaster.io/shopify/backups/how-backups-work

Learn how BackupMaster protects your Shopify store by tracking changes, saving versions, and retaining your data.

BackupMaster backs up your Shopify store by pulling data through the Shopify API, saving each item individually, and tracking changes over time. Every backed-up item has its own version history, so you can see what changed, when it changed, and restore a previous version if you need to.

## The initial backup

When you install BackupMaster and select a plan, the app runs an initial backup of your store. It pulls every [supported item](/shopify/coverage/what-backupmaster-backs-up-restores-and-clones) — products, collections, themes, pages, and more — and saves each one as its first version in backup storage. This creates a restore point for all your store data.

<Frame>
  <img alt="Initial backup in progress showing per-category status" />
</Frame>

Wait for the initial backup to finish before you [clone data to another store](/shopify/cloning/clone-store-data-to-another-store) or restore to that point. Both features depend on having a completed backup to work from.

How long the initial backup takes depends on your store's size and Shopify's API rate limits. A small store can finish in minutes; a large store with thousands of products can take several days. Backups run in the background and don't affect your store's performance, so you can close the browser tab while one runs — BackupMaster sends an email when it finishes. The initial backup establishes a baseline; from then on, BackupMaster only needs to track what changed.

<Info>
  BackupMaster can only back up data from the point of installation onward. Data that existed before installation but was changed or deleted before the initial backup completed cannot be recovered.
</Info>

## Automatic daily backups

After the initial backup finishes, BackupMaster runs an automatic daily backup. Instead of pulling your entire store again, it requests only the data that changed since the last backup. For each changed item, the app compares the Shopify version with the version already in storage. If the item is different, BackupMaster saves it as a new version.

For example, if you update a product's price, the next backup detects the change and saves the updated product as a new version. Over time, this builds a complete version history for each item.

You can also run a backup manually at any time with the **Backup Now** button on the dashboard. Manual backups use the same change detection as automatic ones. Run one before a major change like an import or a bulk edit to give yourself a recent restore point to fall back on.

<Frame>
  <img alt="Dashboard showing latest backup time and next auto backup countdown" />
</Frame>

BackupMaster assigns a daily backup time when you install the app. To change it, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).

## Version history

Every item that BackupMaster backs up has its own version history. Each time a backup detects a change to an item, BackupMaster saves the item's current state as a new version. If the item hasn't changed, no new version is created. Over time, this builds a timeline of versions for each item individually.

```mermaid theme={null}
flowchart LR
  A["Day 1<br>Product created<br>Version 1"] --> B["Day 2<br>No changes"] --> C["Day 3<br>Price changed<br>Version 2"] --> D["Day 4<br>No changes"]
```

Backups run every day, but BackupMaster only saves a new version when something changed. Days without changes don't add a version — this keeps version history clean, and each version represents an actual change.

To view an item's version history, open the BackupMaster app, go to **Backup Storage**, and select a category. Select any item to see its versions. The comparison view shows the current live data on the left and the backed-up version on the right, with a dropdown to switch between versions. You can [restore a supported item](/shopify/restores/restore-a-single-item) to a previous version directly from this view.

<Frame>
  <img alt="Side-by-side comparison of current and backed-up product versions with version dropdown" />
</Frame>

For step-by-step instructions on browsing and comparing versions, see [View and browse backed-up Shopify data](/shopify/backups/view-and-browse-backed-up-data). You can also [export your backups](/shopify/exports-and-imports/export-and-download-a-backup) or [clone data to another store](/shopify/cloning/clone-store-data-to-another-store) for staging or migration.

## Restore points

Each backup creates a restore point — a snapshot of your store data at that moment. You can restore any item to any captured version within the retention window. As backups accumulate, each item builds its own timeline of versions, so you have more points to choose from.

<Frame>
  <img alt="Bulk restore view showing available restore points to choose from" />
</Frame>

## Data retention

All plans include one-year retention for backup versions. You can restore any item to any version captured within the past year. BackupMaster automatically removes versions older than one year.

After you uninstall BackupMaster, your backup data is kept for seven days and then permanently deleted from BackupMaster's servers. Deleted data can't be recovered.

## Store performance and API rate limits

BackupMaster connects to your store through the Shopify API only. It doesn't inject any code into your storefront, so your page load times and customer experience aren't affected.

Shopify enforces [API rate limits](https://shopify.dev/docs/api/usage/rate-limits) that control how frequently any app can send requests. BackupMaster stays within these limits automatically. A few factors affect how long backups and restores take:

* Each item (product, page, theme file) requires one or more API calls.
* Products with many images, variants, or metafields need multiple calls each.
* Stores with thousands of items need thousands of API calls over time.

If backup progress looks stuck, BackupMaster is most likely processing items that require many API calls, such as products with hundreds of variants. Wait for the completion email before assuming there's a problem. If no progress shows for more than two hours, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# View and browse backed-up Shopify data
Source: https://docs.backupmaster.io/shopify/backups/view-and-browse-backed-up-data

Browse, search, and compare backed-up versions of your Shopify store data.

Browse, search, and compare backed-up versions of your Shopify store data. BackupMaster stores every version of your backed-up items so you can compare them against your live store, track changes over time, or find the right version before restoring.

<Info>
  **Prerequisites**

  * At least one completed backup
</Info>

## Browse and compare versions

<Steps>
  <Step title="Open backup storage">
    Open **BackupMaster** from your Shopify admin and find the **Backup Storage** section on the dashboard. The dashboard shows each data category with its item count.

    <Frame>
      <img alt="Backup storage dashboard showing data categories" />
    </Frame>
  </Step>

  <Step title="Search and browse items">
    Select a category such as **Products** or **Themes**, then type a search term in the search bar to find a specific item. Select an item to view its backed-up versions.

    <Frame>
      <img alt="Selecting a product from the backed-up items list" />
    </Frame>
  </Step>

  <Step title="Compare versions">
    When you select an item, the comparison view opens. The live store version appears on the left, and the backed-up version appears on the right. Review the differences, choose the version you want to restore, and select **Restore to this version**.

    <Frame>
      <img alt="Comparison view showing differences between current and backed-up versions" />
    </Frame>
  </Step>
</Steps>

## Next steps

* [Restore individual items](/shopify/restores/restore-a-single-item)
* [Restore items in bulk](/shopify/restores/restore-items-in-bulk)
* [Export and download backups](/shopify/exports-and-imports/export-and-download-a-backup)


# Agencies and Shopify Partners
Source: https://docs.backupmaster.io/shopify/billing-and-plans/agencies-and-shopify-partners

How agencies, freelancers, and Shopify Partners can use BackupMaster across client stores, including development store access, billing, and referral programs.

## Manage client stores

Each client store needs its own BackupMaster installation. Billing goes through the client's Shopify account — they see BackupMaster charges on their Shopify invoice, not yours. Staff accounts with app management permissions can install and manage BackupMaster on behalf of the store owner.

## Development stores

Shopify Partner development stores can use BackupMaster **at no cost** while the store stays in development. You get full access to your selected plan's features without being charged. No credit card or billing approval is needed.

When a development store transfers to a store owner:

* BackupMaster's free access ends immediately.
* The new owner needs to approve a paid plan to keep using BackupMaster.
* Existing backup data is preserved through the transfer — no reinstallation is needed.
* If the owner doesn't approve a plan, BackupMaster stops running backups.

## Multi-store pricing and referral program

If you manage many client stores, we can offer multi-store pricing or a referral program. Contact us at [support@backupmaster.io](mailto:support@backupmaster.io) to learn more.


# Billing and payments for Shopify
Source: https://docs.backupmaster.io/shopify/billing-and-plans/billing-and-payments

How BackupMaster billing works on Shopify, including billing cycles, invoices, and free trials.

All BackupMaster billing runs through Shopify. You don't need a separate payment method — charges appear as a line item on your regular Shopify invoice with your other app charges. For more on how Shopify handles app charges, see [Shopify's documentation on app subscriptions](https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges#subscriptions).

<Frame>
  <img alt="Shopify invoice showing BackupMaster app charges" />
</Frame>

## Billing cycle

Your subscription runs on a **30-day cycle**. The cycle starts when your 7-day free trial ends. Every 30 days after that, Shopify charges for the next cycle automatically.

To view your charges, go to **Settings** > **Billing** in your Shopify admin and look for BackupMaster under **App charges**.

## Free trial

Every new installation starts with a **7-day free trial** that includes full access to your selected plan's features. Charges begin after the trial ends. If you uninstall BackupMaster before the trial ends, no charges apply.

## Change plans mid-cycle

You can upgrade or downgrade at any time. Shopify prorates charges automatically. For details on how upgrades and downgrades are billed, see [Manage your subscription](/shopify/billing-and-plans/manage-your-subscription).

## Charges after uninstalling

Uninstalling BackupMaster cancels all future charges immediately. The current billing cycle still applies — charges already incurred aren't reversed. If you think a charge is incorrect, see [Refunds](/shopify/billing-and-plans/refunds).

If you have questions, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# Cancel your Shopify subscription
Source: https://docs.backupmaster.io/shopify/billing-and-plans/cancel-your-subscription

How to cancel your BackupMaster subscription by uninstalling the app from Shopify, and what happens to your data and billing.

To cancel BackupMaster, uninstall the app from your Shopify store. There's no separate cancellation step.

<Info>
  **Prerequisites**

  * You're the store owner or a staff member with permission to manage apps.
</Info>

<Steps>
  <Step title="Open your Shopify admin settings">
    Go to **Settings** > **Apps and sales channels** in your Shopify admin.
  </Step>

  <Step title="Uninstall BackupMaster">
    Find BackupMaster in the list and select **Uninstall**.

    <Frame>
      <img alt="Uninstalling BackupMaster from Shopify Apps and sales channels" />
    </Frame>
  </Step>
</Steps>

## What happens after you uninstall

* **Billing:** Shopify cancels future charges immediately. Any pending charges already incurred still apply.
* **Backup data:** Your data is kept for a limited time, then permanently deleted. For details, see [Data retention](/shopify/backups/how-backups-work#data-retention).
* **Store code:** BackupMaster doesn't inject code into your store, so there's nothing to clean up.

If you have questions, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# Manage your Shopify subscription
Source: https://docs.backupmaster.io/shopify/billing-and-plans/manage-your-subscription

How to upgrade, downgrade, or change your BackupMaster plan on Shopify.

You can change your BackupMaster plan at any time. Open the BackupMaster app in your Shopify admin, go to **Settings** > **Subscription**, and select a different plan.

<Frame>
  <img alt="BackupMaster settings page showing subscription plan options" />
</Frame>

Shopify prompts you to approve a new recurring charge. This step is required because Shopify allows only one active recurring charge per app — your existing charge is canceled and replaced by the new one.

## Upgrade your plan

When you upgrade, Shopify prorates the increased charge based on the price difference and the days remaining in your billing cycle.

BackupMaster tracks your order volume automatically. If your store exceeds your plan's limit for three consecutive months, you need to upgrade to a plan that matches your current order volume. For details, see [Plans and pricing](/shopify/billing-and-plans/plans-and-pricing#exceeding-your-order-limit).

## Downgrade your plan

When you downgrade, Shopify issues an app credit based on the price difference and the days remaining in your billing cycle. The credit applies to any future app purchase on Shopify.

You can only downgrade to a plan that supports your store's current order volume. If your store processes more orders than a lower plan allows, that plan isn't available.

Your backed-up data is preserved when you downgrade, but you lose access to features that aren't included in the lower plan.

## Cancel your subscription

To cancel BackupMaster, uninstall the app from your Shopify store. For details, see [Cancel your subscription](/shopify/billing-and-plans/cancel-your-subscription).

## Need help?

If you have questions or need help, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# Multiple Shopify stores
Source: https://docs.backupmaster.io/shopify/billing-and-plans/multiple-stores

How BackupMaster subscriptions work when you have more than one Shopify store.

Each Shopify store needs its own BackupMaster installation and subscription. BackupMaster connects to each store's Shopify API independently, so backup data from one store is never accessible from another. Each store's plan and billing are managed separately through Shopify.

Install BackupMaster on each store individually from the [Shopify App Store](https://apps.shopify.com/backup-master) and choose a plan for each store based on its order volume and feature needs. Plans can differ across stores — for example, a high-volume store might use Plus while a smaller store uses Essentials.

## Multi-store pricing

If your brand operates several stores, we can offer multi-store pricing. We review each case individually — contact us at [support@backupmaster.io](mailto:support@backupmaster.io) to discuss your setup.

For agencies and Shopify Partners managing client stores, see [Agencies and Shopify Partners](/shopify/billing-and-plans/agencies-and-shopify-partners).


# Plans and pricing for Shopify
Source: https://docs.backupmaster.io/shopify/billing-and-plans/plans-and-pricing

How BackupMaster pricing works, what each plan includes, and how to choose the right plan for your Shopify store.

## How pricing works

BackupMaster pricing is based on your store's **average number of orders per month** and the **features** you need. Order volume tracks closely with overall store activity and the amount of data BackupMaster backs up, so it's a reliable way to match your plan to your store's size.

During installation, BackupMaster checks your store's order volume over the past three months and recommends a plan. Plans that don't match your order volume are disabled automatically.

If your order count is temporarily higher than usual because of a store migration, contact us at [support@backupmaster.io](mailto:support@backupmaster.io) and we'll help you pick the right plan.

The plan selection screen shows your average order volume alongside the available plans, so you can choose with confidence.

<Frame>
  <img alt="BackupMaster plan selection screen showing average order volume" />
</Frame>

Every new installation starts with a **7-day free trial** that includes full access to your selected plan's features. Charges begin after the trial ends.

## Plans

BackupMaster offers three plan tiers. Each higher tier includes everything in the lower tiers, plus more.

| Feature | Essentials | Pro | Plus |
| - | :-: | :-: | :-: |
| Monthly order limit | 300 | 600 | 1,500 |
| Monthly price | \$19 | \$39 | \$79 |
| Daily automated backups | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Individual & bulk restore | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Version history & comparison | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| 1-year data retention | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| External portal access | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Data export (ZIP/email) | - | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Google Drive upload | - | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Store-to-store transfer | - | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Audit logs | - | - | <Icon icon="circle-check" /> |
| Priority support | - | - | <Icon icon="circle-check" /> |

For stores with higher order volumes, additional Plus plans are available. For details, see the [pricing page](https://www.backupmaster.io/pricing), or select a Plus plan directly in the app.

Shopify handles all billing for BackupMaster. Prices appear during plan selection and on your Shopify invoice. For more information, see [Billing and payments](/shopify/billing-and-plans/billing-and-payments).

## Exceeding your order limit

BackupMaster tracks your order volume automatically. If your store exceeds the plan limit for three consecutive months, upgrade to a plan that matches your current order volume. Pricing is tied to order volume, so your plan needs to reflect your store's actual usage.

Your backups keep running while you're over the limit, so your data stays protected in the meantime. Upgrade as soon as the app notifies you.

To upgrade, go to **Settings** > **Subscription** in the BackupMaster app and select a higher plan. Your plan is never upgraded automatically, so seasonal spikes don't trigger unexpected charges.

If you have questions, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# Refunds for Shopify
Source: https://docs.backupmaster.io/shopify/billing-and-plans/refunds

How to request a refund for BackupMaster on Shopify and answers to common billing questions.

## Request a refund

To request a refund, email [support@backupmaster.io](mailto:support@backupmaster.io) with your Shopify store URL, the charge you'd like refunded, and the reason for your request. We usually respond within a few hours on business days.


# Clone your Shopify store data to another store
Source: https://docs.backupmaster.io/shopify/cloning/clone-store-data-to-another-store

Transfer your Shopify store data to another store for staging, migration, expansion, or development.

Clone data from one Shopify store to another — including products, collections, themes, metafields, and more. The source store's backup is used as the basis for the transfer, so both stores need BackupMaster installed with a completed backup.

## When to use cloning

* **Staging or development** — clone production data to a test store to try theme changes, app integrations, or bulk edits.
* **Regional expansion** — duplicate your catalog and content to a store targeting a different market or currency.
* **New brand setup** — use an existing store as a template for a new brand.

## Supported data types

| Data type | Supported |
| - | - |
| Products | <Icon icon="circle-check" /> |
| Collections | <Icon icon="circle-check" /> |
| Pages | <Icon icon="circle-check" /> |
| Menus | <Icon icon="circle-check" /> |
| Blogs and blog posts | <Icon icon="circle-check" /> |
| Files | <Icon icon="circle-check" /> |
| Themes | <Icon icon="circle-check" /> |
| Customers | <Icon icon="circle-check" /> |
| Metafield definitions | <Icon icon="circle-check" /> |
| Metafields | <Icon icon="circle-check" /> |
| Metaobject definitions | <Icon icon="circle-check" /> |
| Metaobjects | <Icon icon="circle-check" /> |
| Translations | <Icon icon="circle-check" /> |

Orders, store settings, and third-party app data aren't transferred.

## Clone your store

<Info>
  **Prerequisites**

  * BackupMaster installed on both stores
  * A Pro plan or higher on the source store (the destination can be on any plan)
  * A completed initial backup on both stores
</Info>

The steps below use "MyShopUS" as the source and "MyShopEU" as the destination. Replace these with your actual store names.

```mermaid theme={null}
flowchart LR
  A["MyShopUS (source)
  myshopus.myshopify.com"] --> B[("MyShopUS
  backup storage")] -- "Clone data" --> C["MyShopEU (destination)
  myshopeu.myshopify.com"]
```

### On the source store

<Steps>
  <Step title="Open Clone store">
    In the source store's Shopify admin, go to **Apps** > **BackupMaster** and select **Clone store**.

    <Frame>
      <img alt="Clone store button on the BackupMaster dashboard" />
    </Frame>
  </Step>

  <Step title="Confirm the source store">
    Confirm that you're in the source store (MyShopUS).

    <Frame>
      <img alt="Confirm source store screen" />
    </Frame>
  </Step>

  <Step title="Enter the destination store name">
    Enter the destination store name (MyShopEU).

    <Warning>
      Enter only the store name, not the full URL. For example, enter **myshopeu** — not myshopeu.myshopify.com.
    </Warning>

    <Frame>
      <img alt="Enter destination store name field" />
    </Frame>
  </Step>

  <Step title="Copy the clone code">
    Copy the unique code that BackupMaster generates. You enter this on the destination store.

    <Frame>
      <img alt="Generated clone code to copy" />
    </Frame>
  </Step>
</Steps>

### On the destination store

<Steps>
  <Step title="Open Clone store">
    In the destination store's Shopify admin, go to **Apps** > **BackupMaster** and select **Clone store**.

    <Frame>
      <img alt="Clone store button on the BackupMaster dashboard" />
    </Frame>
  </Step>

  <Step title="Confirm the destination store">
    Confirm that you're in the destination store (MyShopEU).

    <Frame>
      <img alt="Confirm destination store screen" />
    </Frame>
  </Step>

  <Step title="Paste the clone code">
    Paste the code from the source store and select **Activate**.

    <Frame>
      <img alt="Activate clone code field and button" />
    </Frame>
  </Step>

  <Step title="Select data types">
    Select the data types you want to clone, then select **Next**.

    <Frame>
      <img alt="Data type selection screen for cloning" />
    </Frame>
  </Step>

  <Step title="Start the import">
    Select **Start import** to begin the transfer. You can close the browser — BackupMaster sends an email when it finishes.

    <Frame>
      <img alt="Clone progress indicator showing transfer status" />
    </Frame>
  </Step>
</Steps>

## How items are matched

BackupMaster matches each item by handle in the destination store. If a match exists, the destination item is updated with the source version. If no match is found, a new item is created. Cloning the same data twice doesn't create duplicates. Items that exist only on the destination are left untouched.

Newly created items always receive new Shopify IDs on the destination store, because Shopify generates IDs per store — they aren't portable across stores. Handles, content fields, metafields, and all other backed-up data are preserved.

## How themes are handled

When you include themes, you can transfer only the currently published theme or all themes from the source store. Themes are matched by name — if a theme with the same name exists on the destination, it's updated; otherwise a new theme is created.

<Note>
  Cloned themes aren't automatically published. If the matched theme is already published on the destination it stays published, but a newly created theme remains unpublished. Publish it manually in the destination store's Shopify admin.
</Note>

## How dependencies are resolved

BackupMaster resolves dependencies between objects automatically. Before the transfer begins, it creates matching metafield and metaobject definitions and any missing languages in the destination store. When an item transfers, its metafields, metaobjects, and translations transfer with it — for example, a product is cloned together with all of its metafields and translations.

References between objects — products in collections, metafields that reference products, files, collections, or blog posts — are resolved by matching handles in the destination store.

<Warning>
  If a metafield or metaobject definition already exists on the destination store with a different type than the source (for example, `single_line_text` vs. `multi_line_text`), the transfer for that definition fails. Make sure definition types match between stores, or remove the conflicting definition from the destination before cloning.
</Warning>

## Errors during cloning

Errors can occur for a variety of reasons — temporary Shopify outages, store plan limits, missing data types, or edge cases. BackupMaster shows a **View details** link next to any affected item so you can see what went wrong.

<Frame>
  <img alt="Clone errors with View details link" />
</Frame>

After you resolve the issue, select **Retry Only Failed** to re-import only the items that failed — everything that already transferred successfully is skipped.

If you need help, contact support at [support@backupmaster.io](mailto:support@backupmaster.io) with the error details.

## How to transfer inventories

Inventory quantities are transferred separately using a CSV file. In the source store, open BackupMaster, go to **Backup Storage**, select the **Inventory** category, choose the location and backup version you want, and download the CSV. Then import that CSV into the destination store using Shopify's built-in inventory import.

For the full step-by-step process, see [Restore Shopify inventory](/shopify/restores/restore-inventory).

## Troubleshooting

<AccordionGroup>
  <Accordion title="Metafield or metaobject definition errors">
    If a definition already exists on the destination store with a different type than the source (for example, `single_line_text` vs. `multi_line_text`), the transfer for that definition fails. Remove the conflicting definition from the destination store or update it to match the source, then select **Retry Only Failed**.
  </Accordion>

  <Accordion title="Some items failed but most transferred successfully">
    Select **Retry Only Failed** to re-import only the items that failed. BackupMaster skips everything that already transferred successfully.
  </Accordion>

  <Accordion title="Cloned theme not appearing on the storefront">
    Cloned themes aren't automatically published. Go to **Online Store** > **Themes** in the destination store's Shopify admin and publish the theme manually.
  </Accordion>
</AccordionGroup>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Does cloning delete existing data on the destination store?">
    No. Items that exist only on the destination are left untouched. Cloning only updates items that match by handle and creates new items for anything that doesn't exist yet.
  </Accordion>

  <Accordion title="Can I clone the same data twice?">
    Yes. BackupMaster matches items by handle, so cloning the same data again updates existing items instead of creating duplicates.
  </Accordion>

  <Accordion title="Does cloning transfer orders?">
    No. Orders, store settings, and third-party app data aren't transferred.
  </Accordion>

  <Accordion title="Can I clone to multiple destination stores?">
    Yes. Repeat the process for each destination store using a new clone code.
  </Accordion>

  <Accordion title="Do I need to keep the browser open during the transfer?">
    No. You can close the browser after starting the import. BackupMaster sends an email when the process finishes.
  </Accordion>
</AccordionGroup>


# What BackupMaster backs up, restores, and clones for Shopify
Source: https://docs.backupmaster.io/shopify/coverage/what-backupmaster-backs-up-restores-and-clones

A complete reference of every Shopify data type BackupMaster can back up, restore, and clone between stores.

Knowing exactly what's protected helps you prepare for data loss, store migrations, and disaster recovery. BackupMaster covers the core business data that keeps your Shopify store running — products, customers, orders, themes, and more. The following table shows every data type BackupMaster backs up and whether you can restore or clone it.

## Supported data types

| Data type | Backup | Restore | Clone |
| - | - | - | - |
| Products | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Collections | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Inventory | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Translations | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Themes | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Files | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Blogs and blog posts | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Metafield definitions | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Metafields | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Metaobject definitions | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Metaobjects | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Pages | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Menus | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Customers | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> | <Icon icon="circle-check" /> |
| Orders | <Icon icon="circle-check" /> | - | - |
| Locations | <Icon icon="circle-check" /> | - | - |
| Saved searches | <Icon icon="circle-check" /> | - | - |
| Policies | <Icon icon="circle-check" /> | - | - |
| Shipping zones | <Icon icon="circle-check" /> | - | - |

Products include title, description, vendor, status, product category, tags, product type, template suffix, SEO title, SEO description, handle, images (media), options, product metafields, and variants. Variants include image, title, price, compare-at price, cost per item, weight, SKU, barcode, inventory tracking, and variant metafields.

Collections include their manually added products and their automated rules. Shopify now allows both in the same collection, and BackupMaster backs up, restores, and clones them together.

<Note>
  Shopify merged smart (automated) and custom (manual) collections into a single collection type. BackupMaster now stores every collection under **Collections**. Versions previously kept under **Smart Collections** and **Custom Collections** are preserved there.
</Note>

Inventory restores and transfers work through a CSV file: download the backed-up quantities from the **Inventory** category and import them with Shopify's built-in inventory import. See [Restore Shopify inventory](/shopify/restores/restore-inventory).

Orders are backed up and can be exported for reporting and record-keeping. Shopify limits updates to existing orders, so BackupMaster doesn't support restoring or cloning orders.

BackupMaster automatically backs up metafields attached to products, variants, collections, blogs, blog posts, and pages. Metafields for orders and customers can be included on request — contact [support@backupmaster.io](mailto:support@backupmaster.io) to turn them on.

## Unsupported data types

The following items aren't currently backed up. Some are inaccessible because of Shopify API limitations, others are managed by third-party services, and some haven't been prioritized yet. This list changes over time as coverage expands.

* Store settings
* Third-party apps
* Reviews
* Redirects
* Coupons
* Companies
* Catalogs
* Store analytics and reports

## Third-party page builder apps

Page builder apps like PageFly, Shogun, and GemPages have partial coverage. BackupMaster can back up data these apps store through Shopify's native data structures (such as pages, metafields, and themes), but data stored in the app's own external systems isn't included. Contact the page builder's support team to confirm where your content is stored.

## Request a new data type

BackupMaster's list of supported data types keeps expanding. If you need coverage for a data type that isn't listed here, let us know at [support@backupmaster.io](mailto:support@backupmaster.io). Requests are prioritized based on customer demand and platform API availability.


# Export and download a Shopify backup
Source: https://docs.backupmaster.io/shopify/exports-and-imports/export-and-download-a-backup

Export your backed-up Shopify data and download it as a ZIP archive to your computer or external storage.

Export your backed-up Shopify data as a ZIP archive and download it to your computer or external storage. BackupMaster stores your data in secure backup storage — that's your primary backup. Exporting creates an extra copy on your local drive, following the **3-2-1 backup rule** (three copies of your data, on two different storage types, with one stored offsite). It's also useful if you plan to pause or close your store temporarily.

<Note>
  To transfer data between stores, use the [clone feature](/shopify/cloning/clone-store-data-to-another-store) instead — no need to download and re-import files.
</Note>

## Export and download your backup

<Info>
  **Prerequisites**

  * A **Pro plan** or higher
  * At least one completed backup
</Info>

<Steps>
  <Step title="Open BackupMaster and select Export">
    Open **BackupMaster** from your Shopify admin and select **Export** on the dashboard.

    <Frame>
      <img alt="Export button on the BackupMaster dashboard" />
    </Frame>
  </Step>

  <Step title="Select Export Now">
    Select **Export Now**.

    <Frame>
      <img alt="Export now option in the export menu" />
    </Frame>
  </Step>

  <Step title="Choose what to export and start">
    Select the data types to include, choose **Send download link via email**, and select **Start Export**.

    <Frame>
      <img alt="Export settings with email download option" />
    </Frame>
  </Step>

  <Step title="Monitor progress">
    Track progress on your dashboard. You don't need to keep the app open — BackupMaster processes the export in the background and notifies you when it finishes.

    <Frame>
      <img alt="Export progress indicator on the dashboard" />
    </Frame>
  </Step>

  <Step title="Download from email">
    Check your email for the download link and save the ZIP file to your computer or external storage. The link expires after **seven days**.
  </Step>
</Steps>

## What the export file contains

Exports arrive as ZIP archives in BackupMaster's internal format and include the data types you selected. Large exports are split into multiple volumes of approximately **500 MB** each. All volumes arrive in the same email.

## Troubleshooting

<AccordionGroup>
  <Accordion title="No email received">
    Check your spam or junk folder. Verify that the email address on your account is correct.
  </Accordion>

  <Accordion title="Download link expired">
    Start a new export if the seven-day window has passed.
  </Accordion>

  <Accordion title="Export stuck">
    Refresh the dashboard. If the problem continues, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>
</AccordionGroup>


# Import Shopify data from ZIP files
Source: https://docs.backupmaster.io/shopify/exports-and-imports/import-data-from-zip-files

Import store data into Shopify from a previously exported BackupMaster ZIP file when in-app restore or cloning isn't an option.

Import store data into Shopify from a previously exported BackupMaster ZIP file when in-app restore or cloning isn't an option.

## Do you need clone, restore, or import?

To **copy or move data between stores**, use the [clone feature](/shopify/cloning/clone-store-data-to-another-store) instead. Cloning transfers data directly between stores without downloading or uploading files.

To **restore data within the same store** where BackupMaster is installed, you don't need a ZIP file — [restore individual items](/shopify/restores/restore-a-single-item) or use [bulk restore](/shopify/restores/restore-items-in-bulk) directly from the app.

**ZIP import** is only for cases when neither option works:

* **Lost store access** — you can't sign in to your Shopify admin, or your store is inactive.
* **Store was paused or closed** — you previously exported your data and need to restore it into a new or reopened store.

## Import from a ZIP file

<Info>
  **Prerequisites**

  * A ZIP file previously exported from BackupMaster
  * The BackupMaster app installed on the target store
</Info>

<Steps>
  <Step title="Open the import tool">
    Open **BackupMaster** from your Shopify admin and select **Import** on the dashboard.

    <Frame>
      <img alt="Import button on the BackupMaster dashboard" />
    </Frame>
  </Step>

  <Step title="Upload and review the file">
    Select the ZIP file to import. BackupMaster analyzes the file and shows the data categories and item counts it contains.

    <Frame>
      <img alt="Selecting a ZIP file for import" />
    </Frame>
  </Step>

  <Step title="Select categories and confirm">
    Select the data categories you want to import, then select **Confirm**.

    <Frame>
      <img alt="Selecting categories to import from the ZIP file" />
    </Frame>
  </Step>

  <Step title="Monitor progress">
    BackupMaster shows real-time progress. You can close the browser — the import continues in the background, and you get a confirmation email when it finishes.

    <Frame>
      <img alt="Import progress indicator" />
    </Frame>
  </Step>
</Steps>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Import fails with errors">
    Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) so the team can review the logs.
  </Accordion>

  <Accordion title="ZIP file not recognized">
    The file must have been exported from BackupMaster. ZIP files from other sources aren't compatible.
  </Accordion>

  <Accordion title="Some items fail to import">
    Individual item errors usually come from Shopify API restrictions. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) to find out which items failed and why.
  </Accordion>
</AccordionGroup>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I import data from a different store's backup?">
    Yes. You can import a ZIP file exported from any BackupMaster-connected store into a different store.
  </Accordion>

  <Accordion title="Does importing overwrite existing data?">
    BackupMaster matches each item by ID first, then by handle. If it finds a match, it updates the existing item. If it doesn't, it creates a new item.
  </Accordion>
</AccordionGroup>


# Set up scheduled exports for Shopify
Source: https://docs.backupmaster.io/shopify/exports-and-imports/set-up-scheduled-exports

Automate regular exports of your backed-up Shopify data to email or Google Drive on a weekly or monthly basis.

Automate regular exports of your backed-up Shopify data to email or Google Drive on a weekly or monthly basis. BackupMaster stores your data in secure backup storage — that's your primary backup. Scheduled exports create regular extra copies on your local drive or Google Drive, following the **3-2-1 backup rule** (three copies of your data, on two different storage types, with one stored offsite).

## Configure a scheduled export

<Info>
  **Prerequisites**

  * A **Pro plan** or higher
  * At least one completed backup
  * A Google account with available Drive storage (for Google Drive delivery)
</Info>

<Steps>
  <Step title="Open BackupMaster and select Export">
    Open **BackupMaster** from your Shopify admin and select **Export** on the dashboard.

    <Frame>
      <img alt="Export button on the BackupMaster dashboard" />
    </Frame>
  </Step>

  <Step title="Select Scheduled Export">
    Select **Scheduled Export**.

    <Frame>
      <img alt="Scheduled export option in the export menu" />
    </Frame>
  </Step>

  <Step title="Configure frequency and delivery method">
    Choose your export frequency (**weekly** or **monthly**) and delivery method (**email** or **Google Drive**). If you choose Google Drive, authenticate your account when prompted.

    <Frame>
      <img alt="Scheduled export settings for frequency and delivery method" />
    </Frame>
  </Step>

  <Step title="Save and activate">
    Select **Scheduled Export** to save and activate.
  </Step>
</Steps>

Scheduled exports run on Sundays after the automatic backup finishes.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Scheduled exports not running">
    Check that your plan is active and the schedule is turned on in the export settings.
  </Accordion>

  <Accordion title="Google Drive authentication fails for scheduled exports">
    Confirm that you granted BackupMaster the required permission during the authentication flow. Try again in a different browser if the problem continues. If it still fails, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>
</AccordionGroup>


# Upload a Shopify backup to Google Drive
Source: https://docs.backupmaster.io/shopify/exports-and-imports/upload-a-backup-to-google-drive

Export your backed-up Shopify data and upload it directly to Google Drive for cloud storage.

Export your backed-up Shopify data and upload it straight to Google Drive for cloud storage. BackupMaster stores your data in secure backup storage — that's your primary backup. Uploading to Google Drive creates an extra cloud copy, following the **3-2-1 backup rule** (three copies of your data, on two different storage types, with one stored offsite). It's also useful if you plan to pause or close your store temporarily.

<Note>
  To transfer data between stores, use the [clone feature](/shopify/cloning/clone-store-data-to-another-store) instead — no need to download and re-import files.
</Note>

## Upload your backup to Google Drive

<Info>
  **Prerequisites**

  * A **Pro plan** or higher
  * At least one completed backup
  * A Google account with available Drive storage
</Info>

<Steps>
  <Step title="Open BackupMaster and select Export">
    Open **BackupMaster** from your Shopify admin and select **Export** on the dashboard.

    <Frame>
      <img alt="Export button on the BackupMaster dashboard" />
    </Frame>
  </Step>

  <Step title="Select Export Now">
    Select **Export Now**.
  </Step>

  <Step title="Choose what to export and select Google Drive">
    Select the data types to include and choose **Add to Google Drive** as the delivery method.

    <Frame>
      <img alt="Upload to Google Drive option" />
    </Frame>
  </Step>

  <Step title="Connect your Google Drive account">
    Connect your Google Drive account when prompted. Select the permission checkbox so BackupMaster can create and upload files to your Drive.

    <Frame>
      <img alt="Google Drive access permissions" />
    </Frame>
  </Step>

  <Step title="Start and monitor the export">
    Select **Start Export**. Track progress on your dashboard — you don't need to keep the app open. After the upload finishes, confirm that the backup file appears in your Google Drive.
  </Step>
</Steps>

You can download the file from Google Drive to local or external storage at any time.

## Folder structure in Google Drive

BackupMaster creates a folder in your Google Drive based on your store name. For example, if your store is `storename.myshopify.com`:

```
storename-backup/
├── 2026-03-01/
│   └── storename.myshopify.com-export-20260301120000.zip
├── 2026-03-15/
│   └── storename.myshopify.com-export-20260315120000.zip
└── ...
```

Each export gets its own date folder. To have BackupMaster automatically delete older exports, turn on automatic cleanup in the export settings.

## Change or disconnect your Google Drive account

To switch to a different Google Drive account, open the export settings in BackupMaster and disconnect the current account. Then reconnect with the new Google account and grant the required permission.

## Permissions and security

BackupMaster requests permission to create and manage files in your Drive. It can only access the folder it creates — it can't read or modify your other files. The connection uses Google's OAuth 2.0 authentication, and you can revoke access at any time from your Google account settings.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Google Drive connection fails">
    Select the permission checkbox during the authentication flow. Try a different browser if the problem continues.
  </Accordion>

  <Accordion title="Google Drive storage is full">
    Check your storage at [drive.google.com/settings/storage](https://drive.google.com/settings/storage). Free up space or upgrade your Google storage plan, then retry the export.
  </Accordion>

  <Accordion title="Export stuck">
    Refresh the dashboard. If the problem continues, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>
</AccordionGroup>


# Get started with BackupMaster for Shopify
Source: https://docs.backupmaster.io/shopify/getting-started/get-started-with-backupmaster

Install BackupMaster on your Shopify store, choose a plan, and run your first backup.

This tutorial shows you how to set up BackupMaster on your Shopify store and run your first backup. By the end, your store has automatic daily backups running.

<Info>
  **Before you start, you need:**

  * An active Shopify store.
  * A Shopify account with permission to install apps and approve app charges.
</Info>

## Step 1: Install BackupMaster

Go to the [BackupMaster listing](https://apps.shopify.com/backup-master) in the Shopify App Store, select **Install**, and approve the requested permissions. Shopify shows a permissions screen that lists every data type BackupMaster needs to access — you grant all permissions at once as part of the install. BackupMaster uses these permissions to read your store data for backups and write to it during restores.

<Frame>
  <img alt="BackupMaster listing in the Shopify App Store" />
</Frame>

After you approve, Shopify redirects you to the BackupMaster dashboard.

## Step 2: Choose a plan

Each plan tier supports a different order volume range and includes a different set of features. Review the available plans, pick one that fits your order volume and feature needs, and confirm your selection.

<Frame>
  <img alt="BackupMaster plan selection screen with order volume indicator" />
</Frame>

<Tip>BackupMaster includes a **7-day free trial**.</Tip>

<Note>Shopify Partner development stores can use BackupMaster at no cost while the store remains in development. A paid plan is required once the store transfers to the store owner.</Note>

For a detailed breakdown of features and pricing, see [Plans and pricing](/shopify/billing-and-plans/plans-and-pricing).

## Step 3: Run your first backup

BackupMaster starts pulling data from the Shopify API as soon as you activate a plan. Open the BackupMaster dashboard and check the progress indicator to track the backup.

<Frame>
  <img alt="Initial backup progress indicator on the BackupMaster dashboard" />
</Frame>

Backup time depends on the size of your store. Small stores finish in minutes; stores with thousands of products can take a few hours. You can close the app and keep working in Shopify while the backup runs — BackupMaster sends you an email when it finishes.

After the initial backup, BackupMaster runs a backup once every 24 hours automatically and captures only the items that changed since the previous run. For details on backup scheduling and manual backups, see [How backups work](/shopify/backups/how-backups-work).

## Step 4: Browse your backed-up data

After the initial backup finishes, open the BackupMaster dashboard and select a data category such as **Products**.

<Frame>
  <img alt="Backup storage dashboard showing data categories" />
</Frame>

Select any item from the list to view its version history.

<Frame>
  <img alt="Selecting a product from the backed-up items list" />
</Frame>

The version history screen shows a side-by-side comparison of the backed-up version and the live store version. From here, you can also restore the item to a previous version.

<Frame>
  <img alt="Comparison view showing differences between current and backed-up versions" />
</Frame>

For more on navigating your backup data, see [View and browse backed-up Shopify data](/shopify/backups/view-and-browse-backed-up-data).

## Next steps

You've installed BackupMaster, chosen a plan, and completed your first backup. Your store is now backed up automatically every 24 hours.

<CardGroup>
  <Card title="Restore individual items" icon="arrow-rotate-left" href="/shopify/restores/restore-a-single-item">
    Accidentally deleted a product or made unwanted changes to a theme? Roll back to a previous version.
  </Card>

  <Card title="Restore items in bulk" icon="arrows-rotate" href="/shopify/restores/restore-items-in-bulk">
    Recover from a bulk edit gone wrong or roll back an entire data category at once.
  </Card>

  <Card title="Export and download backups" icon="download" href="/shopify/exports-and-imports/export-and-download-a-backup">
    Download your backup data to your device or upload it to Google Drive.
  </Card>

  <Card title="Clone data to another store" icon="clone" href="/shopify/cloning/clone-store-data-to-another-store">
    Set up a staging store, migrate to a new store, or copy data to another Shopify store.
  </Card>
</CardGroup>


# BackupMaster for Shopify
Source: https://docs.backupmaster.io/shopify/overview

Documentation for BackupMaster's Shopify backup, restore, clone, and export features.

Your Shopify store holds products, themes, customer data, and content that took time to build. BackupMaster protects it with automatic daily backups and lets you restore, export, or clone your data whenever you need to.

BackupMaster connects through the Shopify API, runs daily backups automatically, and tracks version history for every item. To see which data types are covered, check the [data type coverage](/shopify/coverage/what-backupmaster-backs-up-restores-and-clones) reference.

## Explore the docs

<CardGroup>
  <Card title="Quickstart" icon="rocket" href="/shopify/getting-started/get-started-with-backupmaster">
    Install BackupMaster, choose a plan, and run your first backup.
  </Card>

  <Card title="How backups work" icon="clock-rotate-left" href="/shopify/backups/how-backups-work">
    Daily backups, version history, data retention, and restore points.
  </Card>

  <Card title="Restore data" icon="arrow-rotate-left" href="/shopify/restores/restore-a-single-item">
    Roll back individual items or restore an entire data category in bulk.
  </Card>

  <Card title="Clone to another store" icon="clone" href="/shopify/cloning/clone-store-data-to-another-store">
    Copy products, themes, and content to another Shopify store.
  </Card>

  <Card title="Export your data" icon="download" href="/shopify/exports-and-imports/export-and-download-a-backup">
    Download backups as ZIP files or send them to Google Drive.
  </Card>

  <Card title="Plans and pricing" icon="credit-card" href="/shopify/billing-and-plans/plans-and-pricing">
    Compare plan tiers, features, and order volume limits.
  </Card>

  <Card title="Security overview" icon="shield" href="/shopify/security-and-compliance/security-overview">
    Encryption, Azure infrastructure, SOC 2 certification, and access controls.
  </Card>

  <Card title="Contact support" icon="envelope" href="/shopify/support/contact-support">
    Get help from the BackupMaster support team.
  </Card>
</CardGroup>


# Restore a single Shopify item
Source: https://docs.backupmaster.io/shopify/restores/restore-a-single-item

Restore a single item from any backed-up category to a previous version. BackupMaster shows a side-by-side comparison so you can verify the data before restoring.

Restore a single item from your backup storage to a previous version. A side-by-side comparison view shows exactly what will change before you confirm, so you can verify the data first.

<Info>
  **Prerequisites**

  * At least one completed backup in your backup storage
  * The item must belong to a [restorable category](/shopify/coverage/what-backupmaster-backs-up-restores-and-clones)
</Info>

## Restore a single item

<Steps>
  <Step title="Open backup storage">
    Open **BackupMaster** from your Shopify admin, select **Backup Storage** from the dashboard, and choose the data category that contains your item (for example, **Products**, **Themes**, or **Customers**).

    <Frame>
      <img alt="Backup storage dashboard with data categories" />
    </Frame>
  </Step>

  <Step title="Locate the item">
    Search for the item by name, then select it to view its backed-up versions.

    <Frame>
      <img alt="Selecting a specific product to restore" />
    </Frame>
  </Step>

  <Step title="Review version differences">
    The comparison view shows your current live data on the left and the backed-up version on the right. Use the dropdown to switch between backup versions and find the one you need. Each version shows its capture date and time — pick the backup closest to (but before) the unwanted change.

    <Frame>
      <img alt="Compare and restore interface showing version differences" />
    </Frame>
  </Step>

  <Step title="Start the restore">
    Select the version you want, then select **Restore to this version**.

    <Frame>
      <img alt="Restore product button to initiate restoration" />
    </Frame>
  </Step>

  <Step title="Choose specific fields (products only)">
    For products, you can choose which fields to include: basic fields (such as description), images, and price. Use this to update only the data you need.

    <Frame>
      <img alt="Selecting specific fields to restore for a product" />
    </Frame>
  </Step>

  <Step title="Confirm and verify">
    Confirm the restore in the dialog. BackupMaster shows a success message when it finishes. Individual restores typically complete in seconds.

    <Frame>
      <img alt="Successful restoration confirmation message" />
    </Frame>
  </Step>
</Steps>

## How restoring affects your live data

BackupMaster matches each item in three steps:

1. **Match by ID** — BackupMaster looks for the item by its unique Shopify ID. If it finds one, it updates the existing item.
2. **Match by handle** — if no ID match exists (for example, the item was deleted and recreated), BackupMaster matches by handle (URL slug) and updates that item.
3. **Create new** — if neither ID nor handle matches, BackupMaster creates a new item from the backup.

For products, only the fields you selected are overwritten; other fields stay unchanged.

When BackupMaster creates a new item (step 3), Shopify assigns it a fresh numeric ID. This is a Shopify platform constraint — no app can set the ID of a new object through the API. If your external integrations, hardcoded links, or third-party apps reference the old Shopify ID, update them after the restore. All content fields are preserved: handles, titles, descriptions, prices, images, metafields, tags, and everything else BackupMaster backs up.

<Info>
  If the item matches by ID or handle (steps 1 or 2), its existing Shopify ID stays the same. New IDs only apply when BackupMaster creates a brand-new item because no match was found.
</Info>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Restore button is greyed out">
    A bulk operation (restore, export, or backup) is probably running. Wait for it to finish, then try again.
  </Accordion>

  <Accordion title="Restore fails with an error">
    Retry the restore. If the problem continues, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>

  <Accordion title="Restored product is missing images or variants">
    If you used field-level restore and didn't select those fields, they aren't included. Restore again with all fields selected, or check the item in backup storage to confirm the data was captured. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if you need help.
  </Accordion>
</AccordionGroup>


# Restore a Shopify theme
Source: https://docs.backupmaster.io/shopify/restores/restore-a-theme

Restore a full theme directly or download it as a ZIP to preview before publishing.

Restore a full theme directly to your store or download it as a ZIP to preview before publishing. Theme customizations are stored in theme settings files and are included in backups. Images used in theme customizations live in Shopify Files, which BackupMaster backs up separately under the **Files** category — to fully restore a theme's appearance, you might need to restore both.

<Info>
  **Prerequisites**

  * At least one theme backup version in your backup storage
  * Access to your Shopify admin for uploading and previewing downloaded themes
</Info>

## Restore a theme to your store

<Steps>
  <Step title="Open Backup Storage">
    Open **BackupMaster** from your Shopify admin and go to **Backup Storage** > **Themes**.

    <Frame>
      <img alt="Themes backup section in backup storage" />
    </Frame>
  </Step>

  <Step title="Select the theme">
    Select the theme you want to restore.

    <Frame>
      <img alt="List of backed-up themes available for restoration" />
    </Frame>
  </Step>

  <Step title="Choose the version">
    Select the version you want, then select **Restore Entire Theme**. Confirm when prompted.

    <Warning>
      If you restore the currently published theme, changes go live immediately. To test first, use the [download and preview method](#download-and-preview-a-theme) instead.
    </Warning>

    <Frame>
      <img alt="Restore entire theme button" />
    </Frame>
  </Step>

  <Step title="Monitor progress">
    BackupMaster shows restore progress on the dashboard and displays a result page when it finishes. If any errors occur, check the error details in the app. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if you need help.

    <Frame>
      <img alt="Theme restoration completed successfully" />
    </Frame>
  </Step>
</Steps>

## Download and preview a theme

Use this approach to inspect a backed-up theme version before applying it to your live store.

<Steps>
  <Step title="Download the theme">
    In **Backup Storage** > **Themes**, select the theme and version you want to check. Select **Download Theme** to get a ZIP file.

    <Frame>
      <img alt="Download theme as ZIP file" />
    </Frame>
  </Step>

  <Step title="Upload to Shopify">
    In your Shopify admin, go to **Online Store** > **Themes**, select **Add theme**, and upload the ZIP file.

    <Frame>
      <img alt="Uploading theme ZIP file to Shopify" />
    </Frame>
  </Step>

  <Step title="Preview and publish">
    Preview the uploaded theme to verify customizations and layout. Publish when you're satisfied.

    <Frame>
      <img alt="Preview and publish the restored theme" />
    </Frame>
  </Step>
</Steps>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Theme restore fails">
    Check the error details in the app. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if you need help.
  </Accordion>

  <Accordion title="ZIP upload rejected by Shopify">
    The file might not have downloaded completely. Re-download and try again. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if the issue continues.
  </Accordion>

  <Accordion title="Logo or images missing after theme restore">
    Images used in theme customizations are stored in Shopify Files, not in the theme itself. Restore the **Files** category as well, or re-upload the images through the theme editor.
  </Accordion>

  <Accordion title="Menu or navigation missing after restore">
    Menus are managed through Shopify's Navigation settings, not theme files. Theme restores don't affect navigation menus. Restore menus separately from **Backup Storage**.
  </Accordion>
</AccordionGroup>


# Restore a Shopify theme asset
Source: https://docs.backupmaster.io/shopify/restores/restore-a-theme-asset

Restore an individual theme asset file like a Liquid template, CSS file, or JSON settings without affecting the rest of your theme.

Restore a single asset file without affecting the rest of your theme. This is useful when you need to undo changes to a specific template or configuration file.

<Info>
  **Prerequisites**

  * At least one theme backup version in your backup storage
</Info>

## Find the asset

Open **BackupMaster** from your Shopify admin and go to **Backup Storage** > **Themes**. Select the theme that contains the asset. Scroll below the theme card to see individual assets, then select the one you want to restore.

<Frame>
  <img alt="List of individual theme assets" />
</Frame>

## Compare and restore

BackupMaster shows all versions of the selected asset. For code files, it highlights the differences between versions so you can see exactly what changed.

<Frame>
  <img alt="Comparing theme asset versions with highlighted differences" />
</Frame>

Select the version you want, then select **Restore to this version**. Only the selected asset is updated — the rest of your theme stays unchanged.

<Frame>
  <img alt="Confirming theme asset restoration" />
</Frame>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Asset not listed">
    The asset might not have existed when the backup ran. Check whether it was added after the most recent backup. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if you need help.
  </Accordion>
</AccordionGroup>


# Restore Shopify inventory
Source: https://docs.backupmaster.io/shopify/restores/restore-inventory

Download backed-up inventory quantities as a CSV file and import them into Shopify to restore inventory levels for a specific location.

Restore inventory levels for a specific location by downloading a CSV from your backup and importing it into Shopify. Shopify's inventory API has strict rate limits that make automated bulk updates unreliable, so the CSV approach gives you full control and lets you verify quantities before importing.

<Info>
  **Prerequisites**

  * At least one inventory backup in your backup storage
  * The inventory location must exist in your store (**Settings** > **Locations** in Shopify admin)
</Info>

## Download and import inventory data

<Steps>
  <Step title="Open the Inventory category">
    Open **BackupMaster** from your Shopify admin and go to **Backup Storage** > **Inventory**. A list of backed-up locations appears.

    <Frame>
      <img alt="Inventory backup section in backup storage" />
    </Frame>

    <Frame>
      <img alt="List of backed-up inventory locations" />
    </Frame>
  </Step>

  <Step title="Choose the location and version">
    Select the location you want to restore, then pick a backup version. Each version shows its capture date and time.

    <Frame>
      <img alt="Selecting an inventory version to restore" />
    </Frame>
  </Step>

  <Step title="Download the CSV">
    Select **Download CSV**. The file contains product SKUs, variant information, and quantities for the selected location and version.

    <Frame>
      <img alt="Download CSV button for inventory data" />
    </Frame>
  </Step>

  <Step title="Review and import">
    Open the CSV and verify the quantities. Confirm the location exists in **Settings** > **Locations**, then import the CSV into Shopify using the standard inventory import. For detailed instructions, visit the [Shopify Help Center](https://help.shopify.com/en/manual/products/inventory/getting-started-with-inventory/inventory-csv#import-inventory).

    <Frame>
      <img alt="Importing inventory CSV file into Shopify" />
    </Frame>
  </Step>
</Steps>

## Known limitations

* **One location at a time** — you can only download and import inventory for one location per operation. Repeat the process for each location.
* **No automated restore** — unlike other data types, inventory can't be restored with a single action. Download, review, and import the CSV manually.
* **Quantities only** — the CSV includes inventory quantities but not cost per item or tracking information.
* **Don't modify the CSV structure** — keep column headers and file format intact so Shopify accepts the import.

This feature is in beta. If you run into issues or have feedback, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).

## Troubleshooting

<AccordionGroup>
  <Accordion title="Location missing from the list">
    The location might not have been active when the backup ran. Only locations present during backup appear in the list.
  </Accordion>

  <Accordion title="CSV import fails in Shopify">
    Confirm the location in the CSV matches an existing location in **Settings** > **Locations**. Don't modify column headers or file structure before importing.
  </Accordion>

  <Accordion title="Quantities don't match after import">
    Verify you selected the correct backup version. Orders or manual adjustments between the backup and the import can also cause differences.
  </Accordion>
</AccordionGroup>


# Restore Shopify items in bulk
Source: https://docs.backupmaster.io/shopify/restores/restore-items-in-bulk

Restore entire data categories at once instead of recovering items one by one. Bulk restore is the fastest way to roll back large amounts of store data to a previous state.

Restore entire data categories at once instead of recovering items one by one. Bulk restore is the fastest way to roll back large amounts of store data to a previous state.

<Info>
  **Prerequisites**

  * At least one completed backup in your backup storage
  * The categories you want to restore must be [supported for bulk restore](/shopify/coverage/what-backupmaster-backs-up-restores-and-clones)
</Info>

## Run a bulk restore

<Steps>
  <Step title="Open the bulk restore tool">
    Open **BackupMaster** from your Shopify admin, go to **Backup Storage**, and select **Bulk Restore**.

    <Frame>
      <img alt="Bulk restore button on the backup storage dashboard" />
    </Frame>
  </Step>

  <Step title="Select a restore point">
    Review the available backup versions — each one shows its capture date and time. Pick a restore point that falls **before** the issue occurred, choosing the version closest to the incident to minimize lost changes.

    If you're not sure when the problem started, check individual items in **Backup Storage** first. The comparison view lets you browse versions to identify when the unwanted change happened.

    <Frame>
      <img alt="Choosing a restore point from available backup versions" />
    </Frame>
  </Step>

  <Step title="Choose categories">
    Select the item categories you want to restore. You can pick multiple categories at once. To bring back only items that were deleted from your store and leave existing items untouched, select the option to restore only deleted items.

    <Frame>
      <img alt="Selecting item categories for bulk restore" />
    </Frame>
  </Step>

  <Step title="Configure product fields (optional)">
    If you selected **Products**, select **Settings** to choose specific fields. Options include basic fields, images, and prices. This prevents overwriting data you want to keep.

    <Frame>
      <img alt="Selecting specific product fields for bulk restore" />
    </Frame>
  </Step>

  <Step title="Start the restore">
    Select **Start Restore** to begin. You can close the browser — the restore continues in the background.

    <Frame>
      <img alt="Confirm and start the bulk restore process" />
    </Frame>
  </Step>

  <Step title="Monitor progress">
    BackupMaster shows restore progress on the dashboard and sends an email when it finishes. If any items fail, the details are shown in the app. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if you need help resolving errors.

    <Frame>
      <img alt="Bulk restore progress indicator" />
    </Frame>
  </Step>
</Steps>

## How bulk restore affects your live data

Bulk restore updates your store data to match the backed-up versions for every item in the selected categories. BackupMaster matches each item by ID first, then by handle.

* If a matching item is found, it's updated to the backed-up version. Changes made after the backup point are lost.
* If no match is found (for example, the item was deleted), a new item is created from the backup.
* Items that exist in your store but weren't in the backup are left unchanged. Bulk restore doesn't delete anything.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Some items weren't restored">
    Check the restore notification email for details on items that failed. Retry those items individually using [single-item restore](/shopify/restores/restore-a-single-item).
  </Accordion>

  <Accordion title="Progress seems stuck">
    Shopify API rate limits can slow processing, especially for products with many images. The restore is still running — wait for the completion email. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if no progress shows for more than two hours.
  </Accordion>

  <Accordion title="Wrong version restored">
    Run another bulk restore with the correct restore point. The newer restore overwrites the previous one.
  </Accordion>

  <Accordion title="Bulk restore button is greyed out">
    A bulk operation (restore, export, or backup) is probably running. Wait for it to finish, then try again.
  </Accordion>
</AccordionGroup>


# GDPR and data privacy for Shopify
Source: https://docs.backupmaster.io/shopify/security-and-compliance/gdpr-and-data-privacy

Understand how BackupMaster handles personal data, data controller and processor roles, and GDPR compliance for your Shopify store backups.

If you operate in the EU or handle data of EU residents, the following describes how BackupMaster processes personal data.

## Data controller and processor roles

You remain the data controller for your customers' personal data. BackupMaster acts as the data processor and processes data only as needed to deliver the backup service.

## Data Processing Agreement (DPA)

The [Data Processing Addendum](https://www.backupmaster.io/gdpr-data-processing-addendum) covers how BackupMaster processes personal data on your behalf.

## Personal data in backups

Backups can contain personal data such as customer names, emails, and order details. This data is encrypted at rest with AES-256 and in transit with TLS. For details on how BackupMaster secures your data, see [Security overview](/shopify/security-and-compliance/security-overview).

## Data deletion on uninstall

When you uninstall BackupMaster, your backup data is permanently deleted after a retention period. See [Data retention](/shopify/backups/how-backups-work#data-retention) for details.

## Shopify compliance webhooks

Shopify requires all apps to handle [mandatory compliance webhooks](https://shopify.dev/docs/apps/build/compliance/privacy-law-compliance). BackupMaster subscribes to the following webhooks:

* **customers/data\_request** — when a customer requests their stored data, BackupMaster processes the request and provides the relevant data.
* **customers/redact** — when a store owner requests deletion of a customer's data (including GDPR right-to-erasure requests), BackupMaster removes the specified customer data from backups within 30 business days.
* **shop/redact** — sent 48 hours after you uninstall BackupMaster, triggering deletion of all store data from BackupMaster's servers.

For data deletion requests that fall outside Shopify's webhook process, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).

## Related

* [Security overview](/shopify/security-and-compliance/security-overview)
* [SOC 2 certification](/shopify/security-and-compliance/soc-2-certification)
* [Data retention](/shopify/backups/how-backups-work#data-retention)


# Security overview for Shopify
Source: https://docs.backupmaster.io/shopify/security-and-compliance/security-overview

How BackupMaster protects your data with encryption, Microsoft Azure infrastructure, SOC 2 certification, and strict internal controls.

BackupMaster uses industry-standard measures to protect your data from breaches and loss. This page summarizes the security protocols that protect your business and personal information.

## Encryption

BackupMaster encrypts your data at every stage:

* **In transit:** Data transferred between your Shopify store and BackupMaster uses the latest recommended secure cipher suites and TLS (Transport Layer Security) protocols.
* **At rest:** Backup data stored on Microsoft Azure servers is encrypted with AES-256.

## Microsoft Azure infrastructure

BackupMaster's infrastructure and your data are hosted on Microsoft Azure in the **South East US** region. Azure data centers meet industry standards including ISO/IEC 27001:2013 and NIST SP 800-53. Microsoft operations staff maintain, monitor, and administer these facilities 24/7.

Azure provides built-in redundancy and high availability, so your backups remain safe during temporary service interruptions.

## SOC 2 certification

BackupMaster is SOC 2 certified. An independent auditor verifies that BackupMaster's security controls meet AICPA standards for data security, availability, and confidentiality. We maintain compliance through continuous monitoring and an annual audit.

For more details, see [SOC 2 certification](/shopify/security-and-compliance/soc-2-certification).

## Access controls

* BackupMaster connects to your store through the Shopify API using OAuth tokens granted during installation.
* Any staff member with app access in your Shopify admin can open BackupMaster.
* Shopify's app permissions determine access within the app.
* The external portal uses a separate password and email verification.

## Internal controls

BackupMaster enforces internal policies and processes that safeguard data, protect assets, and restrict access to sensitive systems and infrastructure. Access to customer data and production systems is limited to key staff and granted on a need-to-know basis. All access is logged.

## How BackupMaster processes your data

* The app reads your store data through the Shopify API to create backups.
* It writes to your store only when you explicitly run a restore, clone, or import.
* Your data is never sold, shared, or used for any purpose beyond the backup service.
* No code is injected into your storefront.

## Legal documents

* [Terms of Service](https://www.backupmaster.io/terms-of-service)
* [Privacy Policy](https://www.backupmaster.io/privacy-policy)
* [Data Processing Addendum](https://www.backupmaster.io/gdpr-data-processing-addendum)
* [Sub-processors List](https://trust.backupmaster.io/)

## Related

* [SOC 2 certification](/shopify/security-and-compliance/soc-2-certification)
* [GDPR and data privacy](/shopify/security-and-compliance/gdpr-and-data-privacy)
* [Data retention](/shopify/backups/how-backups-work#data-retention)


# SOC 2 certification for Shopify
Source: https://docs.backupmaster.io/shopify/security-and-compliance/soc-2-certification

BackupMaster is SOC 2 certified, with continuous monitoring through Vanta and an annual independent audit.

## What is SOC 2

SOC 2 (System and Organization Controls 2) is a security framework developed by the AICPA (American Institute of Certified Public Accountants). It defines criteria for managing customer data based on five Trust Services Criteria: security, availability, processing integrity, confidentiality, and privacy. An independent auditor issues a SOC 2 report after evaluating whether an organization's controls meet these standards.

## BackupMaster's SOC 2 certification

BackupMaster is SOC 2 certified. An independent auditor verifies that BackupMaster's security controls meet AICPA standards for data security, availability, and confidentiality.

## Continuous monitoring

We maintain compliance through [Vanta](https://www.vanta.com/), which continuously monitors BackupMaster's infrastructure and security controls. This keeps controls effective between audit cycles.

## Annual audit

An independent auditor conducts a SOC 2 audit each year and evaluates BackupMaster's controls against the AICPA Trust Services Criteria.

## Trust Center

You can review compliance documents, security policies, and the subprocessor list on the [BackupMaster Trust Center](https://trust.backupmaster.io/).

## Related

* [Security overview](/shopify/security-and-compliance/security-overview)
* [GDPR and data privacy](/shopify/security-and-compliance/gdpr-and-data-privacy)
* [Data retention](/shopify/backups/how-backups-work#data-retention)


# Contact support for Shopify
Source: https://docs.backupmaster.io/shopify/support/contact-support

BackupMaster support channels and what to include when reaching out.

Reach BackupMaster support and find out what to include in your message.

## Support channels

* **Email:** [support@backupmaster.io](mailto:support@backupmaster.io)
* **In-app messaging:** available inside BackupMaster in your Shopify admin

Both channels reach the same support team. We usually reply within a few hours during business hours.

## What to include

* Your store name.
* A description of the issue or question.
* Screenshots of any errors or unexpected behavior.
* Steps to reproduce the issue, if applicable.

## Related

* [Service level agreement](/shopify/support/service-level-agreement)
* [Feature requests](/shopify/support/feature-requests)
* [Security overview](/shopify/security-and-compliance/security-overview)


# Feature requests for Shopify
Source: https://docs.backupmaster.io/shopify/support/feature-requests

How to submit feature requests and how BackupMaster prioritizes development.

Suggest new features and learn how development priorities are set.

## Submit a request

Send feature requests to [support@backupmaster.io](mailto:support@backupmaster.io), or use in-app messaging inside BackupMaster. Include a description of the feature and how it would help your workflow.

## How features are prioritized

We prioritize development based on customer demand and usage. Many current BackupMaster features started as customer suggestions.

## Need help?

For questions or help, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).


# Service level agreement for Shopify
Source: https://docs.backupmaster.io/shopify/support/service-level-agreement

BackupMaster's availability, backup and recovery, and support response time commitments.

BackupMaster's service commitments for availability, backup and recovery, and support response times.

## Service availability

Target monthly uptime: **99.9%** for the web app, APIs, and background processing systems, excluding scheduled maintenance.

## Backup and recovery

| Metric | Target |
| - | - |
| Backup cadence | Automated daily; on-demand available |
| Recovery Point Objective (RPO) | 24 hours (default) |
| Recovery Time Objective (RTO) | Varies based on data volume and platform API limits |

## Support response times

Support operates during Australian business hours, with escalation for Priority 1 issues.

| Priority | Description | Response time |
| - | - | - |
| Priority 1 | Service unavailable or data restoration blocked | Within 4 business hours |
| Priority 2 | Degraded performance or partial impact | Within 1 business day |
| Priority 3 | General questions or non-urgent requests | Within 2 business days |

These are response time targets, not resolution commitments.

## Related

* [Contact support](/shopify/support/contact-support)
* [Security overview](/shopify/security-and-compliance/security-overview)