> ## Documentation Index
> Fetch the complete documentation index at: https://docs.backupmaster.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support for BigCommerce

> BackupMaster support channels and what to include when reaching out.

How to reach BackupMaster support and what to include in your message.

## Support channels

* **Email:** [support@backupmaster.io](mailto:support@backupmaster.io)
* **In-app messaging:** Available inside BackupMaster in your BigCommerce admin

Both channels reach the same support team. We typically reply within a few hours during business hours.

## What to include

* Store name
* Description of the issue or question
* Screenshots of any errors or unexpected behavior
* Steps to reproduce the issue, if applicable

## Related

* [Service level agreement](/bigcommerce/support/service-level-agreement)
* [Feature requests](/bigcommerce/support/feature-requests)
* [Security overview](/bigcommerce/security-and-compliance/security-overview)