> ## Documentation Index
> Fetch the complete documentation index at: https://docs.backupmaster.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Restore BigCommerce items in bulk

> Restore entire data categories at once instead of recovering items one by one. Bulk restore is the fastest way to roll back large amounts of store data to a previous state.

Restore entire data categories at once instead of recovering items one by one. Bulk restore is the fastest way to roll back large amounts of store data to a previous state.

<Info>
  **Prerequisites**

  * At least one completed backup in your backup storage
  * The categories you want to restore must be [supported for bulk restore](/bigcommerce/coverage/what-backupmaster-backs-up-restores-and-clones)
</Info>

## Run a bulk restore

<Steps>
  <Step title="Open the bulk restore tool">
    Open **BackupMaster** from your BigCommerce admin, go to **Backup Storage**, and select **Bulk Restore**.

    <Frame caption="Bulk restore button on the backup storage dashboard">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/bulk-restore.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=8292eaa103e8dba4922fbcc255a98a41" alt="Bulk restore button on the backup storage dashboard" width="1200" height="800" data-path="images/bigcommerce/restores/bulk-restore.jpg" />
    </Frame>
  </Step>

  <Step title="Select a restore point">
    Review the available backup versions — each one shows its capture date and time. Pick a restore point that falls **before** the issue occurred, choosing the version closest to the incident to minimize lost changes.

    If you're not sure when the problem started, check individual items in **Backup Storage** first. The comparison view lets you browse versions to identify when the unwanted change happened.

    <Frame caption="Choosing a restore point from available backup versions">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/bulk-restore-point.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=7de46040def57db4dc880ac95b44c745" alt="Choosing a restore point from available backup versions" width="1200" height="800" data-path="images/bigcommerce/restores/bulk-restore-point.jpg" />
    </Frame>
  </Step>

  <Step title="Choose categories">
    Select the item categories you want to restore. You can pick multiple categories at once.

    <Frame caption="Selecting item categories for bulk restore">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/bulk-restore-categories.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=ed8580cd8044a37e118a3022f47470a9" alt="Selecting item categories for bulk restore" width="1200" height="800" data-path="images/bigcommerce/restores/bulk-restore-categories.jpg" />
    </Frame>
  </Step>

  <Step title="Start the restore">
    Select **Start Restore** to begin. You can close the browser — the restore continues in the background.

    <Frame caption="Confirm and start the bulk restore process">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/bulk-restore-confirm.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=fb2dcb3d8a23552f637ba76104913ad2" alt="Confirm and start the bulk restore process" width="1200" height="800" data-path="images/bigcommerce/restores/bulk-restore-confirm.jpg" />
    </Frame>
  </Step>

  <Step title="Monitor progress">
    BackupMaster shows restore progress on the dashboard and sends an email when it finishes. If any items fail, the details are shown in the app. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if you need help resolving errors.

    <Frame caption="Bulk restore progress indicator">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/bulk-restore-progress.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=000d05c4669730f61ff66ec875b41200" alt="Bulk restore progress indicator" width="1200" height="800" data-path="images/bigcommerce/restores/bulk-restore-progress.jpg" />
    </Frame>
  </Step>
</Steps>

## How bulk restore affects your live data

Bulk restore updates your store data to match the backed-up versions for every item in the selected categories. BackupMaster matches each item by ID first, then by handle.

* If a matching item is found, it's updated to the backed-up version. Changes made after the backup point are lost.
* If no match is found (for example, the item was deleted), a new item is created from the backup.
* Items that exist in your store but weren't in the backup are left unchanged. Bulk restore doesn't delete anything.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Some items weren't restored">
    Check the restore notification email for details on items that failed. Retry those items individually using [single-item restore](/bigcommerce/restores/restore-a-single-item).
  </Accordion>

  <Accordion title="Progress seems stuck">
    BigCommerce API rate limits can slow processing, especially for products with many images. The restore is still running — wait for the completion email. Contact support at [support@backupmaster.io](mailto:support@backupmaster.io) if no progress shows for more than 2 hours.
  </Accordion>

  <Accordion title="Wrong version restored">
    Run another bulk restore with the correct restore point. The newer restore overwrites the previous one.
  </Accordion>

  <Accordion title="Bulk restore button is greyed out">
    A bulk operation (restore, export, or backup) is probably running. Wait for it to finish, then try again.
  </Accordion>
</AccordionGroup>


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