> ## Documentation Index
> Fetch the complete documentation index at: https://docs.backupmaster.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Restore a single BigCommerce item

> Restore a single item from any backed-up category to a previous version. BackupMaster shows a side-by-side comparison so you can verify the data before restoring.

BackupMaster lets you restore supported items from your backup storage to a previous version. A side-by-side comparison view shows exactly what will change before you confirm, so you can verify the data first.

<Info>
  **Prerequisites**

  * At least one completed backup in your backup storage
  * The item must belong to a [restorable category](/bigcommerce/coverage/what-backupmaster-backs-up-restores-and-clones)
</Info>

## Restore a single item

<Steps>
  <Step title="Open backup storage">
    Open **BackupMaster** from your BigCommerce admin, select **Backup Storage** from the dashboard, and choose the data category that contains your item (for example, **Products**, **Themes**, or **Customers**).

    <Frame caption="Backup storage dashboard with data categories">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/backup-storage.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=153d3be46da3ef171a54189b79c11e61" alt="Backup storage dashboard with data categories" width="1200" height="800" data-path="images/bigcommerce/restores/backup-storage.jpg" />
    </Frame>
  </Step>

  <Step title="Locate the item">
    Search for the item by name, then click it to view its backed-up versions.

    <Frame caption="Selecting a specific product to restore">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/select-product.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=6d537f83dc4f26991ce02deec7c1623f" alt="Selecting a specific product to restore" width="1200" height="800" data-path="images/bigcommerce/restores/select-product.jpg" />
    </Frame>
  </Step>

  <Step title="Review version differences">
    The comparison view displays your current live data on the left and the backed-up version on the right. Use the dropdown to switch between backup versions and find the one you need. Each version shows its capture date and time — pick the backup closest to (but before) the unwanted change.

    <Frame caption="Compare and restore interface showing version differences">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/compare-restore.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=a46e954a81c7cc2f99abe42511eaac80" alt="Compare and restore interface showing version differences" width="1200" height="800" data-path="images/bigcommerce/restores/compare-restore.jpg" />
    </Frame>
  </Step>

  <Step title="Start the restore">
    Select the version you want and click **Restore to this version**.

    <Frame caption="Restore product button to initiate restoration">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/restore-product.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=f11abf0a9a0e239ed89634b7c3e20146" alt="Restore product button to initiate restoration" width="1200" height="800" data-path="images/bigcommerce/restores/restore-product.jpg" />
    </Frame>
  </Step>

  <Step title="Confirm and verify">
    Confirm the restore in the dialog. BackupMaster displays a success message once it completes. Individual restores typically finish in seconds.

    <Frame caption="Successful restoration confirmation message">
      <img src="https://mintcdn.com/backupmastertechnologiesptyltd/brYGyhOtjXMLV8iW/images/bigcommerce/restores/restore-success.jpg?fit=max&auto=format&n=brYGyhOtjXMLV8iW&q=85&s=6caa61409eae2b50b62bd7224c664470" alt="Successful restoration confirmation message" width="1200" height="800" data-path="images/bigcommerce/restores/restore-success.jpg" />
    </Frame>
  </Step>
</Steps>

## How restoring affects your live data

BackupMaster uses a matching process for each item:

1. **Match by ID** — looks for the item using its unique BigCommerce ID. If found, it updates the existing item.
2. **Match by handle** — if no ID match exists (for example, the item was deleted and recreated), matches by the handle (URL slug) and updates that item.
3. **Create new** — if neither ID nor handle matches, creates a new item from the backup.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Restore button is greyed out">
    A bulk operation (restore, export, or backup) is likely running. Wait for it to finish, then try again.
  </Accordion>

  <Accordion title="Restore fails with an error">
    Retry the restore. If the problem continues, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>

  <Accordion title="Theme customizations missing after restore">
    Theme customizations made through the BigCommerce theme editor aren't included in backups. This is a BigCommerce API limitation. Reapply customizations manually after restoring.
  </Accordion>
</AccordionGroup>

## Need help?

If you have questions or need assistance, the support team is here to help. Reach out at [support@backupmaster.io](mailto:support@backupmaster.io).