> ## Documentation Index
> Fetch the complete documentation index at: https://docs.backupmaster.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Upload a BigCommerce backup to Google Drive

> Export your backed-up BigCommerce data and upload it directly to Google Drive for cloud storage.

BackupMaster stores your data in secure backup storage — that's your primary backup. Uploading to Google Drive creates an additional cloud copy, giving you an extra layer of protection following the **3-2-1 backup rule** (three copies of your data, on two different storage types, with one stored offsite). This is also useful if you plan to pause or close your store temporarily.

<Note>
  To transfer data between stores, use the [clone feature](/bigcommerce/cloning/clone-store-data-to-another-store) instead — no need to download and re-import files.
</Note>

## Upload your backup to Google Drive

<Info>
  **Prerequisites**

  * A **Pro plan** or higher
  * At least one completed backup
  * A Google account with available Drive storage
</Info>

<Steps>
  <Step title="Open BackupMaster and click Export">
    Open the BackupMaster app in your BigCommerce admin and click **Export** on the dashboard.
  </Step>

  <Step title="Select Export Now">
    Select **Export Now**.
  </Step>

  <Step title="Choose what to export and select Google Drive">
    Select the data types to include and choose **Add to Google Drive** as the delivery method.
  </Step>

  <Step title="Connect your Google Drive account">
    Connect your Google Drive account when prompted. Make sure you select the permission checkbox so BackupMaster can create and upload files to your Drive.
  </Step>

  <Step title="Start and monitor the export">
    Click **Start Export**. Monitor the progress on your dashboard — you don't need to keep the app open. Once the upload finishes, verify that the backup file appears in your Google Drive.
  </Step>
</Steps>

You can download the file from Google Drive to local or external storage at any time.

## Folder structure in Google Drive

BackupMaster creates a folder in your Google Drive based on your store name. Each export gets its own date folder:

```
storename-backup/
├── 2026-03-01/
│   └── storename-export-20260301120000.zip
├── 2026-03-15/
│   └── storename-export-20260315120000.zip
└── ...
```

Older exports are automatically deleted according to your configured retention policy.

## Change or disconnect your Google Drive account

To switch to a different Google Drive account, open the export settings in BackupMaster and disconnect the current account. Then reconnect with the new Google account and grant the required permission.

## Permissions and security

BackupMaster requests permission to create and manage files in your Drive. It can only access the folder it creates — it cannot read or modify your other files. The connection uses Google's OAuth 2.0 authentication, and you can revoke access at any time from your Google account settings.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Google Drive connection fails">
    Make sure you select the permission checkbox during the authentication flow. Try a different browser if the issue continues.
  </Accordion>

  <Accordion title="Google Drive storage is full">
    Check your storage at [drive.google.com/settings/storage](https://drive.google.com/settings/storage). Free up space or upgrade your Google storage plan, then retry the export.
  </Accordion>

  <Accordion title="Export stuck">
    Refresh the dashboard. If the issue continues, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).
  </Accordion>
</AccordionGroup>

## Need help?

If you have questions or need assistance, the support team is here to help. Reach out at [support@backupmaster.io](mailto:support@backupmaster.io).