> ## Documentation Index
> Fetch the complete documentation index at: https://docs.backupmaster.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your BigCommerce subscription

> How to upgrade, downgrade, or change your BackupMaster plan on BigCommerce.

You can change your BackupMaster plan at any time. Open the BackupMaster app in your BigCommerce admin, go to **Settings** > **Subscription**, and select a different plan.

## Upgrade your plan

When you upgrade, your new plan takes effect immediately. Paddle doesn't prorate charges — the full price of the new plan is billed on your next billing date.

BackupMaster tracks your order volume automatically. If your store exceeds your plan's limit for three consecutive months, you need to upgrade to a plan that matches your current order volume. For details, see [Plans and pricing](/bigcommerce/billing-and-plans/plans-and-pricing#exceeding-your-order-limit).

## Downgrade your plan

When you downgrade, your new plan takes effect immediately. Paddle doesn't prorate charges or issue credits for unused time on your previous plan.

You can only downgrade to a plan that supports your store's current order volume. If your store processes more orders than a lower plan allows, that plan isn't available.

Your backed-up data is preserved when you downgrade, but you lose access to features that aren't included in the lower plan.

## Cancel your subscription

To cancel BackupMaster, uninstall the app from your BigCommerce store. For details, see [Cancel your subscription](/bigcommerce/billing-and-plans/cancel-your-subscription).

## Need help?

If you have questions or need help, contact support at [support@backupmaster.io](mailto:support@backupmaster.io).