> ## Documentation Index
> Fetch the complete documentation index at: https://docs.backupmaster.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel your BigCommerce subscription

> How to cancel your BackupMaster subscription by uninstalling the app from BigCommerce, and what happens to your data and billing.

To cancel BackupMaster, uninstall the app from your BigCommerce store. There is no separate cancellation step.

<Info>
  **Prerequisites**

  * You must be the store owner or a staff member with permission to manage apps
</Info>

<Steps>
  <Step title="Open your BigCommerce admin">
    Go to **Apps** in the left menu.
  </Step>

  <Step title="Uninstall BackupMaster">
    Find BackupMaster in your installed apps list and click **Uninstall**.
  </Step>
</Steps>

## What happens after you uninstall

* **Billing:** Your Paddle subscription is canceled automatically. Any pending charges already incurred still apply.
* **Backup data:** Your data is kept for 7 days, then permanently deleted. See [Data retention](/bigcommerce/backups/how-backups-work#data-retention) for details.
* **Store code:** BackupMaster doesn't inject code into your store, so there's nothing to clean up.

## Need help?

If you have questions or need assistance, the support team is here to help. Reach out at [support@backupmaster.io](mailto:support@backupmaster.io).