> ## Documentation Index
> Fetch the complete documentation index at: https://docs.backupmaster.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up alternative access for BigCommerce

> Set up BackupMaster's external portal so you can access your backed-up data even if you lose access to your BigCommerce admin.

Alternative access gives you a way to browse your backed-up data outside of BigCommerce. It's an external portal with its own login, completely independent of your BigCommerce admin. You must set it up while you still have access to BackupMaster in your BigCommerce admin.

## When you need it

* **Store suspended or closed** — Your backed-up data stays accessible through the portal.
* **Locked out of BigCommerce** — Password issues, account disputes, or admin access revoked.
* **Team transitions** — A store owner leaves and admin access needs to be sorted out.

## Activate the portal

<Steps>
  <Step title="Open BackupMaster in your BigCommerce admin">
    Go to **Settings**.
  </Step>

  <Step title="Start activation">
    Click **Activate and Set Password**.
  </Step>

  <Step title="Register your account">
    Click **Send** to receive a registration email. Open the email and click the registration link to create a password for the portal.
  </Step>

  <Step title="Save your access link">
    Return to **Settings** in BackupMaster. Copy your data access link and save it somewhere secure.

    You'll also receive the link by email.
  </Step>
</Steps>

The portal uses encrypted data transmission, email verification, and a password you set during activation.

<Warning>
  If you uninstall BackupMaster, portal access continues only while your backup data exists. See [Data retention](/bigcommerce/backups/how-backups-work#data-retention) for details on how long data is kept after uninstalling.
</Warning>

## Need help?

If you have questions or need assistance, the support team is here to help. Reach out at [support@backupmaster.io](mailto:support@backupmaster.io).